Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Sławomir P.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Lots of features and customization, but pricey.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

- number of features - number of customization options and integrations with other software - Trailblazer learning environment - lots of online materials etc.

What is your favorite aspect of this product?

Endless possibilities and established market possition.

What do you dislike most about this product?

A bit pricey and not super user friendly at first glance.

What recommendations would you give to someone considering this product?

Well known, trustworthy software with endless possibilities both large and also smaller companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Inspires Innovation

Cons

  • Charges for Enhancements
  • Commodity Features
  • Less Generous

Otávio P.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Best CRM solution availabe Easy to learn and use.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

First of all the fast implementation of new features that will help good amount of clients. Besides that, we have the easiest admin pages and a very good constructed and functional training space (Trailhead) that even allows you to creat custom trails for new team members or even for exclusive projects or sustain operations.

What is your favorite aspect of this product?

Deffinitly the Service Cloud cloud as a hole. From native to integration optios, its almost an infinite channel of possibilities in use either for the IT or the final user exeperience.

What do you dislike most about this product?

The time of response for support/training topics, like the acelerators, for example.

What recommendations would you give to someone considering this product?

Make sure that you company is ready to make some changes to adpat to a full digital version of client and sells controls. You have to have in mind that this is a plataform for improve and renew your methods, not one were you will fit all them just the way they are now (especially in paper use inclined companies).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexander B.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

The best tool in its class

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce has a huge ecosystem that is supported by thousands of developers and vendors. It's probably the most popular and the most customizable CRM with wide support and solid reputation for its reliability and a huge array of features.

What is your favorite aspect of this product?

Lead and contact management, account management, dashboards and reporting, integrations and sync, flexibility and customization.

What do you dislike most about this product?

Can't complain about browser experience, but the mobile app could be refined. Also, the Outlook plugin has been buggy in the past but I haven't used Outlook in a year, so there's a possibilty those issues have been fixed.

What recommendations would you give to someone considering this product?

Salesforce is a great solution if you know what you are doing. It allows a lot of customizations but you will most likely need somebody to manage the system.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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