Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score

8.7 /10

CX Score

8.8 /10

840 Reviews Write a Review

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What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative

9% Neutral

88% Positive

Pros

Respectful
Reliable
Enables Productivity
Helps Innovate

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Also Featured in...

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Conversation Intelligence

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2022

Great product, Wish for more customizing ability

Likeliness to Recommend

9 /10

Pros

Unique Features
Client Friendly Policies
Helps Innovate
Continually Improving Product

Carlos Eduardo D.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Salesforce is the best CRM software

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

We are using Salesforce to keep all the customer information of the company in an efficient way. We can add tasks to the different participants, as well as track them, we can also place priority activities and keep a complete control of the customers and the sales process of each one, this way, we are more organized and focused on meeting our goals.

What is your favorite aspect of this product?

One of the most important features is that it has mobile access, so we can be aware of our customers and activities outside the office. The fact that we have all our clients' files and documents in the same program is very useful and saves us time. It has a very simple interface and nothing complicated to use, so its learning curve was very low.

What do you dislike most about this product?

Sometimes it has created duplicate information, which prevents us from keeping customer data in order. Although it is possible to customize some aspects and modules, it can be a laborious and complicated task. The program tends to slow down, especially if several tabs are kept open at the same time, which forces us to close some modules and this slows down the work considerably.

What recommendations would you give to someone considering this product?

Perfect for a scenario where I am collecting customer applications throughout the year, soliciting from various entities of my customers. I mean one entity will send requests in March, another in July and another in December. Another entity will send 4 solicitations in January and 2 solicitations in September. Salesforce helps me to regroup these requests and understand the entity's policies. I still have to manually import the data, but as long as the data is structured, it is easy to manipulate it later and provide some intelligence for the business story. Bad scenario It is difficult to collect unstructured data to add to Salesforce.

Pros

Helps Innovate
Reliable
Enables Productivity
Inspires Innovation

Daniel M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great to manage leads and sales.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce features set it apart and are easy to use.

What is your favorite aspect of this product?

Tracking leads.

What do you dislike most about this product?

Functionality of some of the quote features.

What recommendations would you give to someone considering this product?

Not at this time.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Sales Engagement Platforms

Sales Enablement

Conversation Intelligence

Salesforce Sales Cloud Enterprise Reviews

Great product, Wish for more customizing ability

Likeliness to Recommend

Pros

Carlos Eduardo D.

Salesforce is the best CRM software

Likeliness to Recommend

Pros

Daniel M.

Great to manage leads and sales.

Likeliness to Recommend

Pros

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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Zoho CRM

1
Since last award

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support