Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Anastacio III T.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Awesome Product!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is a lot more professional than the other ones.

What is your favorite aspect of this product?

Everything is provided, phone, chat and email features. Salesforce has it all!

What do you dislike most about this product?

None so far.

What recommendations would you give to someone considering this product?

Everything is provided, phone, chat and email features. Salesforce has it all!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Beckham L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An efficient and effective CRM system

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Very easy to explore through the several categories, including relationships and opportunities. Integrating Front, Wingman, Conga Documentation, Salesloft, and other systems is relatively easy. Enables data and comments to be tracked, shared, and used in sales and problem-solving scenarios. Salesforce is tremendously beneficial for firms dealing with massive amounts of data.

What is your favorite aspect of this product?

Due to its opportunity Management tool, we can get a complete picture of the deals our team has completed. We may easily observe the scene, the goods, the competitors, quotes, and other information. We can continuously tweak our efforts across all channels as we follow our leads from click to close. The contract part is organized and well-structured; the level of detail allows for a comprehensive understanding; the system of folders and subfolders is quite beneficial, and the Chatter system is straightforward.

What do you dislike most about this product?

Flexibility, modification, and adaptation might make it challenging to handle all fields, apps, etc. User onboarding has proven to be harder than expected in practice. Even though it is not a technical issue, the product provider must offer more significant support. Changing to a different application makes connecting to any other system possible.

What recommendations would you give to someone considering this product?

With the aid of the salesforce sales cloud, businesses of all sizes can handle Opportunities and Activities in a productive and business-focused manner. The strategy gives immediate returns on investment and benefits businesses. It is good at integrating. Utilizing the application is easy. While more intricate emails can be programmed, templates give speedy results.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kyla D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Has the whole market so it's easy to switch jobs

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Integration with other software platforms & lead tools

What is your favorite aspect of this product?

Tracking leads

What do you dislike most about this product?

Locks on changing data

What recommendations would you give to someone considering this product?

Recommend because people you hire will most likely know it already

Pros

  • Enables Productivity
  • Appreciates Incumbent Status
  • Reliable
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Slower Product Innovation

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