Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Carlotta P.

  • Role: Public Sector
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A tool to capture and report leads.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The single spot where I may customize the contact or company attributes on the left-hand side allows me to specify and then constantly view what is most pertinent to me. The best results came from setting up the tasks by queue and the notifications to quickly alert me to anything I need to pay attention to. All sales development reps should use it because it's a great tool.

What is your favorite aspect of this product?

It incorporates functionality from Mail Chimp, WordPress, and SEO tools like Word Tracker. If you have little knowledge of web development or design and want everything in one place with an easy drag-and-drop interface for creating email templates, Hubspot is an excellent option. Everything is in one place, and it's easy to find the filters and tabs.

What do you dislike most about this product?

The sequence has space for improvement. The efficiency of outbound prospecting is decreased when there are restrictions on the number of contacts per Sequence enrolment. De-duping could be carried out more effectively. Duplicate leads are annoying because, occasionally, when you think you've located a new company, you find out that it already exists but with a different URL. We squander a lot of time as a result.

What recommendations would you give to someone considering this product?

Hubspot meets the basic requirements. The navigation is relatively straightforward and takes care of all the requirements. Using HubSpot's Sequences, our team can swiftly call and email prospects with pertinent information. Using templates, creating a sequence is straightforward. Using Analytics for Sequences to view the overall opens, clicks, and answers is beneficial.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anand K.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An effective and efficient CRM system.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Very simple to navigate via the various categories, including opportunities and partnerships. Integrating Front, Wingman, Conga Documentation, Salesloft, and other systems are comparatively simple. Enables the tracking, sharing, and usage of data and comments in sales and problem-solving scenarios. For businesses dealing with enormous amounts of data, Salesforce is extremely helpful.

What is your favorite aspect of this product?

Thanks to its opportunity Management application, we can get a thorough picture of the agreements our team has accomplished. We may quickly observe the situation, the products, the rivals, quotes, and other data. As we follow our leads from click to closure, we can continuously fine-tune our efforts across all channels. The contact portion is well-structured and ordered; the degree of information permits a thorough understanding; the system of folders and subfolders is quite helpful, and the Chatter system is simple.

What do you dislike most about this product?

The ability to adapt, change, and be flexible could make it challenging to manage all fields, apps, etc. In practice, user onboarding has proven to be more difficult than anticipated. Although it is not a technical problem, the product vendor has to provide better help. Connecting to any other system is available by switching to a new application.

What recommendations would you give to someone considering this product?

Businesses of all sizes may handle Opportunities and Activities in an efficient and business-focused manner with the help of the salesforce sales cloud. The tactic benefits firms and provides quick returns on investment. Integration is effective. The application is simple to use. Although more complex emails can be designed, templates produce results quickly.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sourav H.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Sales process simplified

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The strong community and the ability to customize everything differentiates Salesforce Sales Cloud Enterprise from other products

What is your favorite aspect of this product?

Automation tools and out-of-the-box solutions are a great addition to the product. It simplifies the implementation and maintenance.

What do you dislike most about this product?

The lightning view can be slow to render at times and the builtin developer console has limited features

What recommendations would you give to someone considering this product?

Ideal for an enterprise which employs many levels of sales representatives/ agents who generate a lot of data with respect to sales

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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