Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Margareth L.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

A solution that has grown over the years

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Efficiency in efforts associated with sales in general, allows professionals to have control in each sales process, helping to have more efficient connections with clients and bring them proposals that are more oriented to their hobbies or needs, following up on searches like this. such as contact management in less time than others

What is your favorite aspect of this product?

The tool has an analysis system that allows information related to customers to be managed and that they are the ones who can continue to be part of the organization, thanks to artificial intelligence systems, this tool meets the requirements in sales and marketing because it has gone innovating in recent years, even reaching many countries worldwide

What do you dislike most about this product?

There are no problems when it comes to implementing it as an efficient sales and business tool in the cloud

What recommendations would you give to someone considering this product?

I recommend it for more direct relationships with customers and increase sales in general

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

Mary J.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A very efficient and unique product.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Mobile access which allows sales reps to access their sales data, track customer interactions and activities, and manage sales processes in a centralized location while they are on the go.

What is your favorite aspect of this product?

I love that it allows our team to manage accounts, contacts, and leads, track sales activity and performance, create and manage sales forecasts and pipeline, and collaborate with other teams.

What do you dislike most about this product?

It is quite complex to understand it therefore requires a steep learning curve.

What recommendations would you give to someone considering this product?

If they are looking for a powerful and unique solution to improve their sales processes, then they should give it a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Baleigh K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great features.

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Sales cloud is overall an easy/great product.

What is your favorite aspect of this product?

It is easy to use/understand.

What do you dislike most about this product?

Don't have much I dislike.

What recommendations would you give to someone considering this product?

I do not have any recommendations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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