Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
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Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Bryan S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Would not use another CRm for my business!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The ability to customize the system based on our workflow and internal best practices. We can make the product fit our business even when times change.

What is your favorite aspect of this product?

Customization and ability to change quickly.

What do you dislike most about this product?

Cumbersome to learn at first. Getting to know the Salesforce language is difficult, but once it is understood, the possibilities are endless.

What recommendations would you give to someone considering this product?

I would recommend this product for a mature business that is looking to streamline processes and eliminate redundant human capital positions. Our system has eliminated the need for two positions on our team. As a business we are saving well over $100,000 annually on payroll. Additionally, we have created a system that increases lead generation and lead conversion. In short, we are making more money from doing less work. But to be clear, Salesforce is not for the beginner to use, implement, or design.

Pros

  • Effective Service
  • Saves Time
  • Client Friendly Policies
  • Fair

Ashley M.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Great features.

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud offers robust mobile capabilities, allowing users to access critical information and collaborate with the team from anywhere, facilitating flexibility and on-the-go productivity.

What is your favorite aspect of this product?

Salesforce Sales Cloud excels in integration, allowing seamless connectivity with other Salesforce products and a wide range of third-party applications.

What do you dislike most about this product?

The pricing of Salesforce Sales Cloud can be a limitation for smaller businesses with limited budgets.

What recommendations would you give to someone considering this product?

Carefully assess your budget and business requirements to determine whether Salesforce Sales Cloud is the right fit. Consider alternatives if the pricing or feature set doesn't align with your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jose V.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Super easy

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Having been working in Sales and Sales related projects for more than 12 years, I can say with great confidence that Sales Cloud is the most easiest, comprenhenisve tool in the market. It's really intuitive and unlike other sales platforms, it's easy to set-up and -most importantly- to understand. In just one seating, an average end-user can comprehend all the data flows as well as how to interpret that data.

What is your favorite aspect of this product?

There are many things I like about Sales Cloud, among them: it updates or launches new funcionalities periodically (at least 3 times a year); it reallys is designed by taking into account the end-user perspective, all its funcionalities help you one way or the other to achieve your oganizations sales goals

What do you dislike most about this product?

When yo hit a glitch, you have to do a lot of self learning and self understand. Sometime it would be better and faster if you could talk directly to a Salesforce consultant

What recommendations would you give to someone considering this product?

I would give 3 recommendatios: 1) Keep in mind what you want to achieve by using Salescloud (Sales Rep control, Sales Productivity Increase, Sales KPIs monitoring, etc), 2) Define a clear data strategy in order to keep it organidez and 3) Implement a change management campaing so eveyone understand Salescloud benefits

Pros

  • Altruistic
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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