Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score

8.7 /10

CX Score

8.8 /10

841 Reviews Write a Review

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What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative

9% Neutral

88% Positive

Pros

Respectful
Reliable
Enables Productivity
Helps Innovate

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Also Featured in...

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Conversation Intelligence

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Renata Y.

Role: Human Resources
Industry: Energy
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Aug 2021

SAP Sales Cloud is my favorite software

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

SAP Cloud enables users to access their data, applications and services over the internet. It eliminates the need for costly hardware such as cloud hard drives and servers, and provides users with the ability to work from anywhere. SAP Cloud runs on SAP Cloud Platform running on SAP HANA database.

What is your favorite aspect of this product?

SAP Cloud Platform, together with these 3 scenarios; While supporting the integration of different infrastructures with each other, it ensures that the necessary connection and security needs are met during integration. As of today, SAP has more than 1800 products. All of these products can be integrated into the HANA platform. In parallel with concepts such as cloud, big data and mobility that have emerged in recent years, SAP has started to focus on cloud-based products. In fact, SAP products such as SuccessFactors, Ariba, Hybris, Concur and Fieldglass are only cloud-based.

What do you dislike most about this product?

SAP has more than 310,000 customers in 190 countries around the world. SAP applications enable managers to make the right decisions in increasingly competitive conditions in the business world, and generally enable companies to meet international standards in their business processes. At the same time, it brings together all processes and systems, helping to understand needs more easily and produce fast solutions.

What recommendations would you give to someone considering this product?

Determining the right cloud setup and choosing the best solution is an extensive process. SAP Cloud makes the cloud transition operation easier with the advantages of Flexible Cloud Licensing and OPEX financial model. Unleash the true power of your sales team with the SAP Sales Cloud.

Pros

Helps Innovate
Efficient Service
Over Delivered
Transparent

Cons

Wastes Time
Leverages Incumbent Status

Sadaharu K.

Role: Sales Marketing
Industry: Biotechnology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

For sales and marketing operations, this is a high

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Very powerful MA software with a large variety of features However, to master it, you'll need employees who possess the essential technical skills. As a result of CRM measures, it will be able to target specific consumers, which is impossible with mass advertising. A connection to other databases made it possible to use the data internally. Each customer category's LTV has increased as a result of implementing measures.

What is your favorite aspect of this product?

Appropriate for CRM software. Other utilities can be accessed via links. The interface that is easy to utilize A little forethought will save you from many headaches. Aspects of operation.

What do you dislike most about this product?

Needs a good deal of technical expertise. Has a long learning curve.

What recommendations would you give to someone considering this product?

It's a useful tool for dealing with enormous volumes of data. As a result, our firm's client satisfaction and income have increased. Additionally, we were able to boost email open rates as a result of this and conduct successful marketing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Federico F.

Role: Sales Marketing
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Full of features but a little be complex

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

High granularity of information that can be managed inside it

What is your favorite aspect of this product?

High number of functionalities

What do you dislike most about this product?

The tools too complex sometimes

What recommendations would you give to someone considering this product?

Considered to reserve an initial course to facilitate the adoption

Pros

Unique Features
Security Protects
Performance Enhancing
Efficient Service

Cons

Wastes Time
Less Productive
Less Respectful

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Sales Engagement Platforms

Conversation Intelligence

Sales Enablement

Salesforce Sales Cloud Enterprise Reviews

Renata Y.

SAP Sales Cloud is my favorite software

Likeliness to Recommend

Pros

Cons

Sadaharu K.

For sales and marketing operations, this is a high

Likeliness to Recommend

Pros

Federico F.

Full of features but a little be complex

Likeliness to Recommend

Pros

Cons

Most Popular Salesforce Sales Cloud Enterprise Comparisons

Microsoft Dynamics 365 Sales Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

1
Since last award

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support