What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Pipedrive won the following awards in the Lead Management category

Filter By

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Lead and Contact Categorization

88

Analytics and Reporting

86

Lead Distribution

85

Prospect Tracking

85

Data Ingestion and Interoperability

85

Interaction Planning

84

Lead Scoring

84

Lead Generation

84

Omni-Channel Communication Tracking

79

Mobile

78

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Ease of Customization

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Availability and Quality of Training

82

Vendor Support

81

Product Strategy and Rate of Improvement

80

Pipedrive Reviews

Ana V.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Powerful CRM tool, easy to implement.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

I can keep track of everything in one location, i can quickly discover any leads and their status if I need to recall them. As I can update when to perform the next tracking, the tracking procedure becomes easier. I can call and email the consumer immediately from the app, making it incredibly simple. It is simple to collaborate and share with other team members. It is quite beneficial to monitor the activities of other members on a weekly or daily basis, exactly like Salesforce or other CRMs do. It has enhanced our procedure and raised our output.

What is your favorite aspect of this product?

Pipedrive makes it simple to manage incoming and outgoing leads. I was able to consolidate all of the critical customer information as well as details/documents in one location, making it easier to handle the inquiry and lead. The advantage is that you may incorporate different additional important tools into this program to handle everything in one location. It is a highly full and user-friendly CRM; I like its design and ease of use; it has many helpful functions; and it is simple to tag and collaborate with other team members. It has a simple UI and is excellent for producing and modifying reports.

What do you dislike most about this product?

When you first try to utilize your program, it might be tough to comprehend the procedure. However, once you get the feel of it, it's quite simple to use. There are fewer marketing tools and automation options than Hubspot and other comparable providers. Getting a new lead is a little perplexing since I believe I require a lead inbox to better separate and work from the leads rather than traversing the contacts part.

What recommendations would you give to someone considering this product?

If you need to manage a list of clients/prospects, this program is for you. You won't need to utilize any other tools if you can meet all of your demands in one spot. It offers a lot of help information and courses, therefore I definitely recommend it for anyone who have little expertise with CRM and need one to get started. It is also suitable for advanced users due to its numerous interesting and extensive features.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mithil P.

  • Role: Operations
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

A worthy CRM platform for growing marketing teams!

Likeliness to Recommend

7 /10

What differentiates Pipedrive from other similar products?

The cost structure is something that differentiates the platform. Easy price tiers and better than competition pricing packages.

What is your favorite aspect of this product?

I love the basic structure and UX for the platforn. Onboarding and training was very easy.

What do you dislike most about this product?

I dont like the customer support and account mangement.

What recommendations would you give to someone considering this product?

It is a basic tool for marketers doing manual work.

Pros

  • Fair
  • Generous Negotitation
  • Performance Enhancing
  • Client Friendly Policies

Cons

  • Leverages Incumbent Status
  • Security Frustrates
  • Inhibits Innovation

Dominique B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great CRM tool to improve the sales process.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

The statistics offered by the offer are vital metrics for the sales target, which is one of the benefits. It's fantastic to be able to manage all of my connections in one spot and see a history of what's happened with each of them. We used to struggle with project completion and communication throughout the process. Thanks to PipeDrive, we're all on the same page now, and there's complete transparency with notes throughout the platform. As a corporation, we are establishing the duration and volume of our sales and transaction cycles. We can follow the start of sales talks and the signing of a deal.

What is your favorite aspect of this product?

Pipedrive framework generates a consistent flowchart for sales leads, chats and contract talks, which I enjoy. Pipedrive provides a logical structure for tracking sales cycles in an organized and consistent manner. PipeDrive has a lot of options to make and accomplishments to set, and we appreciate those constraints since they help us keep our game consistent. Custom fields make it simple to cover all conceivable outcomes. Pipedrive is wonderful since it allows our entire firm to collaborate on projects. There are no communication breakdowns due to lost email chains or other difficulties.

What do you dislike most about this product?

When it comes to targeting leads and offering an opportunity for a customer, PipeDrive becomes helpful, but it does very little for the real organization or labor work necessary to monitor a client's trial orders. When it comes to key leads, the app may be loaded with information by reviewing all leads without filtering. Furthermore, for those with less technological knowledge, the app might be challenging to use at times.

What recommendations would you give to someone considering this product?

Is an excellent choice for firms seeking a pure CRM platform without many of the bells and whistles that Salesforce provides. Basic analytics, dashboard choices, measurable metrics, and customisation are all included. I would propose employing training materials to create the most successful and structured sales strategy possible. If you're still unsure, give it a go in the short term to determine if it's a good fit for your company. Many of the existing CRMs I've tested were so detailed and thorough, but also so difficult to grasp, that they couldn't be customized. Pipedrive has a limited amount of points, which makes my job much easier.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Pipedrive Comparisons