What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Document Management

82

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Jamaal D.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Excellent all in one tool!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams provides an endless list of features and tools that I have not seen one product have all integrated without having to purchase multiple software. Additionally, all of the Microsoft products are integrated which makes it very efficient and beneficial as most organizations use Microsoft on a daily basis.

What is your favorite aspect of this product?

One of the best new features I use with Microsoft Teams are the ability to turn on live captions. This is extremely important as we are transitioning back to the office and I can't always have my volume all the way up. My second favorite feature is the share content tray which is extremely beneficial to add documents to groups where the employees may not have access to the same servers.

What do you dislike most about this product?

With the constant updates and upgrades Microsoft Teams provides I have not found anything that I dislike.

What recommendations would you give to someone considering this product?

Anyone who either already has collaboration/meeting software or nothing at all, Microsoft Teams is the choice for an all in one product. Rather than having different softwares to do different things, i.e., virtually meet, share content, chat, collaborate, etc. Microsoft Teams can do all of that plus much more in one place!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aisha E.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

The best digital workspace.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Large collaborative groups can be maintained, it is suitable for all types of companies and numbers of employees. Integrated office/microsoft 365 tools. You can edit and share documents in OneDrive, OneNote, among others. Online information guides. Chat and calls. Channels with focused conversation topics.

What is your favorite aspect of this product?

Teams has several features that make it one of my favorite work tools. Ease of use Well-structured interface with the most important functions always at the user's fingertips. Ability to join a meeting via web browsers. Stability, the software is always available, I have not experienced crashes or freezes. I can collaborate from my smartphone. Allows moderators a simple and practical management, assigning functions such as presenter role when needed during a meeting.

What do you dislike most about this product?

Nothing bad to say, in these years using MS Teams everything has gone pretty well.

What recommendations would you give to someone considering this product?

In case of smartphones MS Teams consumes quite a lot of device memory as it is a quite complete software, full of functions and with the ability to perform business multitasking in real time, I recommend having a good working tool that can run Teams optimally, it is worth it, it is safe, reliable and professional.

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable

Shiva K.

  • Role: Information Technology
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Market beating product from Microsoft

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is tightly integrated with other Microsoft products like Outlook, sharepoint, Office etc. I especially like the outlook calendar integration. Everything required for collaboration is available at one place. During this pandemic, i could not think of anything without Teams.

What is your favorite aspect of this product?

The mobile app of Teams is fantastic. It works well even at low bandwidths. The application is light and doesnot drain my battery. I used to be on calls for hours on phone and it works like a charm.

What do you dislike most about this product?

The recording feature can be made more intelligent. Sometimes people forget to turn off the recording of a group call at the end of the call. Eventhough no one is speaking or nothing is happening for hours, the app keeps recording, if someone forgot to leave the call. After some time the recording must switch off by itself and display the message that recording is switched off.

What recommendations would you give to someone considering this product?

This is the best product, given it is tightly integrated with other Microsoft products. Microsoft is a great company when compared to other tech companies. It is always a pleasure to associate with such great companies. Teams is much better than its competition and a true collaboration tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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