What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Document Management

82

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

DAVID K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to connect with others

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Easy to use and share files

What is your favorite aspect of this product?

Super easy to connect with others for virtual chats

What do you dislike most about this product?

Not always having a call in number for meetings.

What recommendations would you give to someone considering this product?

easy to use across the teams platform

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jaina P.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Fantastic Product with cross client integration

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Team and Document based collaboration platform

What is your favorite aspect of this product?

Praise someone using the chat bar

What do you dislike most about this product?

Sometimes there is an issue with Teams application dropping me out of call without notifying or showing me connecting . It can be unstable sometimes if you are using a low spec PC.

What recommendations would you give to someone considering this product?

Definitely the best collaboration and web conferencing tool of all time

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Effective Service

Ramya N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Feature filled communication tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams provides a platform for users to join meetings and also have to one conversations either via calls or instant messaging. This helps users to work together and increase overall productivity rate

What is your favorite aspect of this product?

Microsoft Teams regularly introduces updates which fixes bugs faced and also keeps brings new exciting features to the table. The live captions feature during meetings helps users who are not fluent in English to understand better via text

What do you dislike most about this product?

Ability to view the common groups between two users would be great to have

What recommendations would you give to someone considering this product?

A much needed communication tool regardless of organization size so that the users are able to connect with one another

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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