What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Document Management

82

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

JUBAL F.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Inclusive and interactive meetings for work life

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

At the time of our meetings, the Microsoft Teams Room application has the possibility of using these rooms in a comfortable, intuitive and easy-to-use way that allows you to control all the activities of the group or work team, it is also very collaborative to screen sharing time.

What is your favorite aspect of this product?

I like it every time I schedule a meeting in Microfosoft Teams, the link is automatically added and it can be sent by email and at the same time agenda in the calendar of the people involved. Once they join the meeting, you let others know that you have entered or waiting. The chat function in the room is very intuitive. Also, if you are in an existing meeting and you want to add someone else, you can easily search the room and call them, the alerts it throws up are very quiet.

What do you dislike most about this product?

For what is the use of Microsoft Teams it does not allow to create work groups with more than 300 users, additionally, as it is more for business use, it is not as widespread as other programs such as zoom or Skype itself. When the screen is shared, sometimes other users cannot see it and it is time to restart screen sharing.

What recommendations would you give to someone considering this product?

I would recommend it without hesitation since it is a great tool for both personal and commercial use, it helps a lot to successful communication since its chat, call and video call options are quite fluid.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Tomas M.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Great tool but some parts just too basic/ absolete

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Wide range of integrations via Marketplace

What is your favorite aspect of this product?

Simple use and smooth change from PC to mobile.

What do you dislike most about this product?

1.Everything in one box. If you have 2 or more screens you can take out selected chat only. 2. You can not download list of members of your Team without administrator.

What recommendations would you give to someone considering this product?

If more of your Business partners are using MSTeams you should join. Its more powerful if used across more teams/ organisations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Includes Product Enhancements

Caitlynn D.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Effective communication and collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams allows users to communicate and collaborate with each other from anywhere in the world. Additionally, it can be synced with multiple other products whether Microsoft or another platform.

What is your favorite aspect of this product?

The feature I use the most is that chat feature, however, the teams group where files can be uploaded, shared, and edited is an excellent resource within the platform versus having to be connected to the network or use a different cloud product. With everything being integrated it saves time and resources.

What do you dislike most about this product?

I have not come across any issues with Microsoft Teams.

What recommendations would you give to someone considering this product?

Anyone who needs to either communicate, meet virtually, or collaborate with someone else would benefit from using Microsoft Teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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