Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

1378 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Fair
Enables Productivity
Helps Innovate

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Document Management

Networked Enterprise

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Phoebe M.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Convenient workspace for team collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

More to a team collaboration workspace, Microsoft Teams offers an unified communication platform that helps keep an efficient flow of information between team members.

What is your favorite aspect of this product?

Microsoft Teams has very effective communication features like video calling, audio calling, instant messaging, screen sharing and online meetings that makes communication between team members efficient and allow free flow of information. The quality of video and audio is superb and does not lag. There are advanced data protection and encryption features that ensures total data and information protection against unauthorized personnel. It helps the team to come together and work together on various projects to ensure timely completion of projects without delays.

What do you dislike most about this product?

During online meetings, the video and audio always lag when the internet connection buffers and this affects the meetings.

What recommendations would you give to someone considering this product?

I have been using this product for a while and i can confidently recommend it to anyone looking for an advanced team collaboration tool that offers a unified communication platform. It has proved to be the best product for the work.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Prathamesh M.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great tool for team collaboration

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is highly efficient and very affordable compared to other products like zoom. It is less expensive than zoom and the price is a fair value on return on investment. It is quite easy to integrate with other Microsoft products.

What is your favorite aspect of this product?

The user interface is extremely helpful and easy to use for inexperienced users. The application is lite in nature and easily loads on most of the devices. Upgrades are frequent and new versions are well versed with security issues. They come with many features that can be used for file sharing, instant messaging, and integration to various applications. The team support is helpful and knowledgeable.

What do you dislike most about this product?

The product sometimes gives issue with the updated version. There is chance that we might require to reboot our machines to make the updated version fully functional. There is also a sync issue that happens after the update takes place. Though eventually the sync happens, but we require to wait for some time for that to happen and it can become quite an inconvenience to do that in middle of the meetings.

What recommendations would you give to someone considering this product?

This product suits every organization irrespective of its size. Highly efficient product to purchase if you are looking for team collaboration and long meetings with no issues. High return on value and suits other Microsoft applications very well.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Irfan H.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Easy to use but price depends on subscription type

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

User friendly and can use multiple accounts to login on single device.

What is your favorite aspect of this product?

Call conferences and screen sharing with multiple account login.

What do you dislike most about this product?

Keyboard and mouse control lags sometimes and product support is costly

What recommendations would you give to someone considering this product?

Easy deployment and manageability

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Calendars Ability to manage and view employee schedules, and book meetings.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

App Delivery and Access Provides users with access to apps they need to be productive.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Phoebe M.

Convenient workspace for team collaboration

Likeliness to Recommend

Pros

Prathamesh M.

Great tool for team collaboration

Likeliness to Recommend

Pros

Irfan H.

Easy to use but price depends on subscription type

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Document Management

Networked Enterprise

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization