What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Networked Enterprise

82

Document Management

82

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Uday G.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Microsoft Teams: Fabulous for Team Communication

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

As part of my research on Teams, I exclusively speak with my coworkers. Recording all of our presentations and sharing papers is much easier with this program. Everyone has access to the system and may make modifications at any time. My home office needs a communications tool of this kind - whether it's for group meetings or individual conversations. My phone is always with me, allowing me to keep in touch with administrative personnel, team members, and technical support. It's a necessary tool for my job. There are all of our folders accessible. Group discussions can be organized by project or task.

What is your favorite aspect of this product?

As a tool, Microsoft Teams is great and fulfills a variety of functions. Our group conversations revolve around a specific topic. Also, group members can exchange files. There is a nice feature that allows several users to concurrently access and modify the same file. Virtual meetings are a breeze to set up with Microsoft employees. There were about 300 people in attendance at our meetings and the quality was outstanding. At the same time, not everyone is able to be filmed simultaneously. You may also control who has access to the team's communication channel.

What do you dislike most about this product?

Microsoft could improve the arrangement of files, as it might be difficult to search for files at times. In a certain folder, there is no possibility to search for a particular file. Searching for a file that contains 50 files in a single folder is a laborious process. Should have a search bar at the top of the screen. It is required that you use Outlook in order to access the calendars of the participants. Additionally, Microsoft Teams might benefit from the integration of calendars.

What recommendations would you give to someone considering this product?

All sorts of businesses, as well as schools and universities, should consider this product since it offers the finest visual and audio experience. It is a must-have program for all of my co-workers to exchange files, make group calls, and conduct group chats. I'll also be telling you to check out the GIF system on this application, which is a refreshing feature. A pleasant tool that is easy to use and intuitive to utilize. Everyone can afford teams, thus it's highly suggested for the business. It has the ability to collaborate virtually is a huge help in today's socially distanced times.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Shalom B.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

A lot of flexibility

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It has a live transcript feature with high accuracy, minimal latency.

What is your favorite aspect of this product?

It has a noise suppression feature that works perfectly in noisy rooms. It has a full integration with Microsoft 365. The user interface is very user friendly.

What do you dislike most about this product?

It requires microsoft account.

What recommendations would you give to someone considering this product?

It is very handy product that provides a lot of flexibility when using it for meetings.

Pros

  • Helps Innovate
  • Reliable
  • Friendly Negotiation
  • Continually Improving Product

Vincent C.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Teams is an good enterprise level comms platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The overall integration with multiple platforms in the Office 365 suite allows a consistent look and feel across applications. It provides a unified and usable administration interface that simplifies admin tasks, configuration and usage. Also having one support portal for all aspects is a great time saver when troubleshooting issues.

What is your favorite aspect of this product?

The ease of starting ad hoc meetings.

What do you dislike most about this product?

Data for Teams is stored across multiple applications. For example, groups in Exchange, data could be in One Drive or Sharepoint.

What recommendations would you give to someone considering this product?

If your company is already using the Microsoft suite, this is the best collaboration platform to use.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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