What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Networked Enterprise

82

Document Management

82

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Sandro Roberto L.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

With Microsoft Teams, online meetings become real

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Ease of use, especially for those who have never used the tool. And also how easy it is to use in its mobile version op that makes the experience even more real in meetings, in document sharing

What is your favorite aspect of this product?

How your functions make your work easier. Everything is there. Possibility to send documents, edit, share... Everything is very easy to use

What do you dislike most about this product?

There's nothing about Microsoft Teams that I don't like. It is an excellent working tool, especially in this time of pandemic. It has helped us a lot

What recommendations would you give to someone considering this product?

Whoever uses it will not regret it and will hardly want to use another tool. Teams makes it very easy and makes work, meetings and classes very close to these real events. A great tool that will definitely not let its user down

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Satisfies The Needs of The Present & Future

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I find Microsoft Teams to be very affordable for all of the features you get. It usually comes bundled with Microsoft Office which is already pretty affordable in itself. In addition to being affordable, it integrates with the other Office products seamlessly which makes it so convenient in an office environment that commonly includes products like Outlook already. Teams provides the modern features many businesses need especially these days where people can work from home.

What is your favorite aspect of this product?

My favorite aspect is the fact that I can quickly & easily collaborate with people from all over the world instantly whether it's through instant messaging, video chat, voice chat, screen sharing, and more. I can even do all of these things without a cell phone if I wanted, although the Teams app is pretty handy too.

What do you dislike most about this product?

One of the biggest downsides to this product is the fact that you generally cannot message anyone outside of your corporate environment. Teams does actually have the capability, but most organizations do not allow it. Administrators will lock it down for security purposes which is basically the default choice in an IT department. So don't count on collaborating with outside vendors or colleagues via Teams unless your IT security admins are generous enough to open up that line of communication.

What recommendations would you give to someone considering this product?

Try it out if you have any doubts. Microsoft offers trials on the product so you can test it out and see if you like it. However, if you have worked with Microsoft Office products before, then the transition to Teams is pretty easy and you will find it very helpful and user friendly. Teams includes all of the features you need for your employees to function in a team environment without always having to meet in person. It makes it a lot easier for your workforce to be flexible in times of telework, including if someone wants to stay home sick or has to stay home so that a new stove can be delivered. It's a great product

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Nijat S.

  • Role: Vendor Management
  • Industry: Shipping
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Aug 2021

Features of software really is fantastic

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams; Offered as three plans, one free and two paid. You don't make any commitments when you use the free plan. Annual commitments are required for Microsoft 365 Business Basic and Microsoft 365 Business Standard. If you're wondering if the free Microsoft Teams plan won't work for me, the answer is entirely up to you. If you don't need extra features like meeting scheduling, smart video, more than 1TB of storage, the free plan will suffice.

What is your favorite aspect of this product?

Advantages - Being integrated with Office 365 programs, you can share the files you have prepared on your computer via Microsoft Teams, Providing 2GB of storage space per user, File sharing, Allowing meetings with up to 250 participants in the free version, Creating private channels between participants in meetings.

What do you dislike most about this product?

Disadvantages - Unable to record broadcasts in the free version, No management tools to manage users, Only 4 participants appear on the screen during the meeting, other participants are not visible, Connection problems occur in high participant meetings.

What recommendations would you give to someone considering this product?

Microsoft Teams allowed citizens to evaluate their time during the time spent at home. Teams created with the Microsoft Teams application can have video and audio calls with each other at the same time. They can also share documents and view notes centrally.

Pros

  • Over Delivered
  • Continually Improving Product
  • Reliable
  • Efficient Service

Cons

  • Less Caring

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