What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Document Management

82

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Usman Z.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Effective Collaboration Tool to build better Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Team collaboration and makes it easy to share file and work together. Serving as prime tool for file sharing where colleagues and edit view and do work together.

What is your favorite aspect of this product?

Creating teams, task allocation, sharing file with them and communicate separately.

What do you dislike most about this product?

User Friendly interface and rich features for collaboration.

What recommendations would you give to someone considering this product?

This pandemic made us realize how important collaboration and effective communication is. So Teams is market leading user friendly and cost effective solution for any enterprise. it is go to solution for any enterprise.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Phil P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Intuitive design ensures successful communication

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has a collection of powerful tools that offer a great solution for team communications. We can certainly call-out Team's notification settings, which far surpass other options we have used previously. We do a lot of interdepartmental messaging that could easily get covered up with other, incoming questions/responses. Teams offers a simple, yet dynamic notification aid that can be tailored to a user's exact needs. Our productivity increases when messages don't get buried.

What is your favorite aspect of this product?

Our team has had great success with the chat feature. We use a variety of teams and their corresponding channels to focus our staff on their appropriate projects. The wiki feature has also been a great addition to how we interact with one another. It works just like any other wiki page editor, cutting down on training time, which a big benefit for us.

What do you dislike most about this product?

The chat message searching leaves something to be desired. For example, if we try to search for a three-day old message by keyword, our results don't always get us to the exact location in the chat thread history.

What recommendations would you give to someone considering this product?

Please consider taking full advantage of Microsoft Team's channel analytics. This internal application gives both a great overview of team interactions but also some granular data that can be used for quality assurance efforts.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Raymond K.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Best call bridge for teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams sessions are easy to manage and not limited in terms of time of expiry

What is your favorite aspect of this product?

Integrations with Calendar makes it easy to manage meetings

What do you dislike most about this product?

Sometimes the Chat Feature disappears for some users during the meetings and annoys alot since you can be able to see chat conversations or use it.

What recommendations would you give to someone considering this product?

Best collaboration tool for teams especially in a large organisation

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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