What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Document Management

82

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Megan S.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Microsoft Teams is essential for working remotely

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

MS Teams is very easy to use compared to others. We previously used WebEx and it was difficult to navigate, share your screen, and give control to other users for presentations.

What is your favorite aspect of this product?

I love how it's integrated with Outlook. When you set up a meeting in Outlook, all you have to do is click a button to add the Teams capability to the appointment.

What do you dislike most about this product?

Sometimes there are echos and we haven't been able to figure out why. It's more frequent when people use the app on their phone vs a computer.

What recommendations would you give to someone considering this product?

If you are already a Microsoft user, this will be very intuitive and easily integrate into Outlook and Sharepoint.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sreeveni K.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Overall a great product

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Great product

What is your favorite aspect of this product?

Hassle free communication

What do you dislike most about this product?

Performance

What recommendations would you give to someone considering this product?

Nothing as of now

Pros

  • Continually Improving Product
  • Respectful
  • Over Delivered
  • Appreciates Incumbent Status
  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2022

Awesome IM and Collaboration Platform

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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