Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

1262 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

7% Neutral

90% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Fair

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Mohamed J.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

The best tool on the market !

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is very convient communication tool that allows to get in touch with your teammates and communicate very efficiently !

What is your favorite aspect of this product?

Easy integration with Office applications (Word, Excel, Outlook) Scheduel meeting in no time

What do you dislike most about this product?

Adding people from outside: sometimes it is complicated specially if they don't use Microsoft softwares

What recommendations would you give to someone considering this product?

It is easy to set up meeting and share files; people can collaborate and organize sessions with few clicks.

Pros

Acts with Integrity
Efficient Service
Saves Time
Respectful

Mahesh D.

Role: Sales Marketing
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2021

Best End to End Communication Software in market

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It provides cloud storage Easily invite people User friendly user interface File sharing even larger size files and any type of files It even works with lower Internet bandwidth frequency

What is your favorite aspect of this product?

File sharing Giving file access to specific people or group People management Communication Video conferencing

What do you dislike most about this product?

Nothing dislike, for professional use it required License, So it's costly as compared to other tools

What recommendations would you give to someone considering this product?

I strongly recommend who wants to communicate their Vendors, Clients End users etc it is the easy and best tool to collaborate everyone in single platform

Pros

Helps Innovate
Continually Improving Product
Unique Features
Fair

Lauren R.

Role: Human Resources
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

A must have product in the virtual world of work!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Prior to using Microsoft Teams, I used Google Meet/Google Hangouts, Skype and Webex in a work setting. Teams far exceeds any of the other programs out there. I love the backgrounds you can use on Teams which isn't something I've seen on other platforms. We like to do "fun background Fridays" and have everyone pick a new background for where they are "working" in the virtual world. Helps keep our fun work culture alive in a very virtual world.

What is your favorite aspect of this product?

How easy it is to use and how connected I feel with my team and others within the company. We are quick to hop on a teams video meeting and often do "coffee breaks" just as we would if we were in the office. Helps us all feel connected.

What do you dislike most about this product?

The Teams Channels are a little confusing and I don't like that the messages don't pop up for me unless someone specifically mentions me in them. I have tried changing the settings, but nothing seems to work.

What recommendations would you give to someone considering this product?

If you are in a virtual or hybrid role, you NEED Microsoft Teams. I honestly think we are closer and talk to each other more now than we ever did in the office, and that's all thanks to Teams and how easy it is to communicate with one another. The best video or chat platform out there, hands down!

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Calendars Ability to manage and view employee schedules, and book meetings.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

App Delivery and Access Provides users with access to apps they need to be productive.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Mohamed J.

The best tool on the market !

Likeliness to Recommend

Pros

Mahesh D.

Best End to End Communication Software in market

Likeliness to Recommend

Pros

Lauren R.

A must have product in the virtual world of work!

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization