Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

1262 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

7% Neutral

90% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Fair

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Mohsin Ali B.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

It has been good for chats but had bugs

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Everything in the platform is superb, chat features is amazing, makes you track all employees if they are available on not using computer

What is your favorite aspect of this product?

I love the add ons feature for microsoft teams which allowed us to have Class Networks, which allowed us to make and receive calls on Microsoft teams (From our local numbers) This allowed us to work effectively - working from home

What do you dislike most about this product?

Just some bugs on video calls which has made us to say bye to the platform.

What recommendations would you give to someone considering this product?

I would say, its amazing. No doubt it has everything one needs from a platform instant chats, video/voice calling. Makes the communication effective for organisations.

Pros

Security Protects
Caring
Saves Time
Performance Enhancing

Cons

Under Delivered
Leverages Incumbent Status

Mohammad Bilawal B.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Brilliant product with great features and add ons

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

I would say it has everything a business needs for operating. The video calling, voice calling features have been great. Chatting and sharing information has been easier and useful. The use of Trello integration has been the best feature for me along with hundreds of add ons to choose from.

What is your favorite aspect of this product?

I would say the add ons have been the best, my favourite being Class networks. Which has allowed us to make and receive calls from local numbers. This has made our business to be effective as using no landlines anymore and using the internet to do everything.

What do you dislike most about this product?

Video calling has not been the best I would say as compared to Zoom. It does get some bugs from time to time

What recommendations would you give to someone considering this product?

I would say for it does everything it says it does. I highly recommend this product, it has all features one business needs.

Pros

Reliable
Trustworthy
Over Delivered
Performance Enhancing

Cons

Charges for Enhancements

Georges A.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

TEAMS: All your connectivity needs under one roof

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The integration with Microsoft Office 365 is a big boost and is what mainly gives it an edge over all other competitors.

What is your favorite aspect of this product?

TEAMS connectors are a great way to facilitate connection to almost any other application or service.

What do you dislike most about this product?

When the connection is a bit shaky, TEAMS seems to behave in a weird uncontrollable way.

What recommendations would you give to someone considering this product?

TEAMS is a great way to manage meetings, get your data and meetings organized. I highly recommend it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Calendars Ability to manage and view employee schedules, and book meetings.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

App Delivery and Access Provides users with access to apps they need to be productive.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Mohsin Ali B.

It has been good for chats but had bugs

Likeliness to Recommend

Pros

Cons

Mohammad Bilawal B.

Brilliant product with great features and add ons

Likeliness to Recommend

Pros

Cons

Georges A.

TEAMS: All your connectivity needs under one roof

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization