Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

1263 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

7% Neutral

90% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Fair

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

kajal s.

Role: Student Academic
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

awesome online communication platform for Business

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has been helpful to my organization for our internal communications. It's easy to use and interact with due to its clean UI and simplicity. Easier to share files and resources as they are retained in the SharePoint/One drive in Microsoft Teams. And also works smoothly with large audience meetings.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is the ability to have persistent chat conversations with my team. It makes it easy to keep track of what everyone is working on and to keep the conversation going.

What do you dislike most about this product?

Microsoft Teams is a great option for businesses that are looking for a way to improve communication and collaboration. It offers a variety of features that can be customized to meet the needs of your team, and it's easy to use. There are many software in market but in my experience it is more powerful and capable to control large events.

What recommendations would you give to someone considering this product?

There isn't much that I dislike about Microsoft Teams. The only thing that I can think of is that it can be a little confusing to use at first as it is not beginner friendly. But once you get the hang of it, it's a really great tool.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Respectful

Muzaffar S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Amazing App. Must have for all businesses & teams

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It’s a really simple and effective application to use for businesses and isn’t a hassle to set up. It’s extremely simple and gets the task done in most productive and efficient ways, which most apps do not facilitate. It performs as promised and that’s what makes it different from other which are overpromised and perform under delivered

What is your favorite aspect of this product?

I love the collaborative nature of the application of just how simple it is to collaborate with any member of the organisation just a couple of clicks away and real time status of the employees makes it easy in the work from home environment to know where the employee is focused on

What do you dislike most about this product?

It’s a bit laggy at times and has some glitches which are not alway there but make an appearance once in a while. Nothing too serious or work affecting so I don’t even consider it now after so many months of use

What recommendations would you give to someone considering this product?

I would highly recommend if you’re running a business or even just a team so you can manage people in an efficient manner and not have to skip to multiple applications for different reasons. This is really a great one stop solution for teams and enterprises that are focused on good collaboration between employees

Pros

Generous Negotitation
Transparent
Efficient Service
Inspires Innovation

Cons

Commodity Features
Charges for Enhancements

Jaclyn B.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Many useful features, takes some time to learn

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Broad functionalities and integration with MS Office

What is your favorite aspect of this product?

Easy MS Office Integration and easy to use mobile app

What do you dislike most about this product?

Use of all functionalities is not clear, can be difficult to keep up with new features

What recommendations would you give to someone considering this product?

Make sure it is a good organization-wide fit

Pros

Reliable
Performance Enhancing
Enables Productivity
Over Delivered

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Calendars Ability to manage and view employee schedules, and book meetings.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

App Delivery and Access Provides users with access to apps they need to be productive.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

kajal s.

awesome online communication platform for Business

Likeliness to Recommend

Pros

Muzaffar S.

Amazing App. Must have for all businesses & teams

Likeliness to Recommend

Pros

Cons

Jaclyn B.

Many useful features, takes some time to learn

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization