What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Document Management

82

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Aman G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Reliable and fast meeting software

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It provides good video and audio quality and whiteboard is also very good compare to other products.

What is your favorite aspect of this product?

The functionality of this app is very good. It is very secure and reliable.

What do you dislike most about this product?

It does not provides good support and need some improvements in interface. Its chat function is also need improvement.

What recommendations would you give to someone considering this product?

Must have product. It is very secure and easy to use everyone should buy it.

Pros

  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Matthew M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

A decent product which is well priced.

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The main selling point for MS Teams vs other solutions like Slack is the pricing involved. MS Teams comes under certain E level licencing which is already in use by our org meaning we're already paying for the right to use the tool when we grant access to other MS services that we're making use of. Slack itself is great but is expensive, MS Teams offers 90% of what Slack does at a much more affordable price point.

What is your favorite aspect of this product?

The costs involved and how licensing works, given the service falls under licencing we already pay for it makes logical sense to continue making use of a tool we're paying for.

What do you dislike most about this product?

The UI needs some work, it isn't as intuitive as other IM tools such as Slack which we find causing a bit of a learning curve for end-users who aren't technical.

What recommendations would you give to someone considering this product?

If you're using more expensive options but are looking to save money then I would highly recommend the move, the process itself is simplistic, it already ties well with other MS offerings and as such I would recommend considering it.

Pros

  • Trustworthy
  • Fair
  • Generous Negotitation
  • Helps Innovate

Usman M.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Well integrated and improves productivity

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Its integration within the MS office ecosystem and ability to interact seamlessly with the other programs in MS office

What is your favorite aspect of this product?

The level of integration it has within the widely used Microsoft ecosystem is a massive positive and the main reason we use it.

What do you dislike most about this product?

Has been buggy at times with either audio/video not working or calls dropping randomly

What recommendations would you give to someone considering this product?

If you use the MS office ecosystem, it would probably be one of the better choices due to it being well integrated

Pros

  • Saves Time
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Reliable
  • Under Delivered
  • Less Transparent

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