What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Networked Enterprise

82

Document Management

82

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Melanie T.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Our communication improved thanks to M. Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

We had the problem of not having a software that was efficient to communicate in the work team and thanks to this software we have been able to have a better communication through its interactive chats and calls and video calls. It has everything of a crm, but with the best communication by chat and video.

What is your favorite aspect of this product?

Its task and activity manager works efficiently, sends alarms and reminders to perform tasks on time. It has a chat where we can send files and documents, without having to look for other software or application. Its videos are clear and can be heard perfectly.

What do you dislike most about this product?

Sometimes the program gets heavy during video calls. When a file is attached to the chat, it takes a long time to load and download. That is with large files. The screen sharing is very useful, but it has failed on a couple of occasions.

What recommendations would you give to someone considering this product?

This software is very complete, as it integrates all the tools of a very efficient and functional crm, along with the best features and functions of communication by chat, calls and video calls, to have everything in one place and not need anything else, so that the activities run smoothly.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Peter Anthony A.

  • Role: Information Technology
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Essential, but there's still room for improvement

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

What differentiates Microsoft Teams from other similar products is that it delivers all of the features that a business may need (file management, instant messaging, audio and video conferencing, collaboration tools, etc.) all in one package. Other vendors may also have these, but those tools exist separately from each other even if they do interact (i.e. Google Meet, Google Chat, Google Drive).

What is your favorite aspect of this product?

My favorite aspects of this product would be its file management system that allows our team to collaborate with each other when using the same documents and the fact that the instant messenger allows us to use GIFs.

What do you dislike most about this product?

What I dislike most about the product is the unintuitiveness of the Search function which doesn't help me narrow my searches as it tries to widen it instead every time.

What recommendations would you give to someone considering this product?

I would suggest that other companies considering this product try to grasp the suite of features that it provides. If and when they decide to use it, do make sure to make full use of it by using all of the available features and leaving no stone untouched.

Pros

  • Saves Time
  • Respectful
  • Trustworthy
  • Effective Service

Alecsandra V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Put a stop to communication breakdowns

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It offers a simple UI and persistent conversations. The search function is both quick and effective. Microsoft Teams is primarily concentrated on cooperation and team development tools, both of which are quite valuable for corporate communications. Out of a mobility standpoint, MS Teams is incredibly useful because it is available from different devices like laptops, desktops, cell phones, and so on.

What is your favorite aspect of this product?

In our business, Microsoft Teams was utilized for corporate communications through Chats, Phone sessions, and Videoconferences. Microsoft Teams can also be utilized for additional collaboration features such as team group creation and information sharing inside organizations. Microsoft Teams too is linked to sharepoint site, and it's a really handy tool for keeping the whole of our files in a unified team place.

What do you dislike most about this product?

There seems to be a flaw in Microsoft Teams that causes it to drop when in an active call although there is no connectivity problem on either side. Whenever we show our computer display via MS Teams, taskbar vanishes, making it impossible to move across programs. There's also a maximum of 15 PIN conversations per like. This figure must be raised.

What recommendations would you give to someone considering this product?

Microsoft Teams enables successful collaboration at work even when working remotely. It is an excellent cooperation solution. We can also record meetings for future. Its chat functionality of emoticons, GIFs, and replies allows me to communicate and explore in new ways.

Pros

  • Helps Innovate
  • Unique Features
  • Effective Service
  • Fair

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