Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

1266 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

7% Neutral

90% Positive

Pros

Respectful
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Natasha W.

Role: C-Level
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Microsoft Teams is reliable and easy to use.......

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's part of the 365 ecosystem.

What is your favorite aspect of this product?

The feature set.

What do you dislike most about this product?

I don't have a response for this.

What recommendations would you give to someone considering this product?

I don't have a response for this.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Warren R.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Microsoft Team Complete Package For Any Business

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is the all in one package for any business. What makes it better than similar product is the option to record your meetings.

What is your favorite aspect of this product?

I like that MS Teams is easy to use and available on all platform especially mobile devices. I like that is has the option to record meetings which is why my organization switches from Google Chat as we are able to go over meetings for various reasons

What do you dislike most about this product?

There is nothing about MS Teams that i dislike

What recommendations would you give to someone considering this product?

My organization switch to Microsoft Teams which is a great productivity & collaboration software. We are now able to instantly go from group chat to video conference, we can easily access, share and edit work documents in real-time from SharePoint or OneDrive for Business.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Sara N.

Role: Information Technology
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Software for chat purposes used in organizations.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Easy to use daily enterprise communication software, Microsoft groups has genuinely modified however I see the home office as a whole. It created me productive whereas performing from home as a result of it conjointly lets me be myself, this freedom is all concerning how I will categorical what I’m thinking and intending to say, with the utilization of emojis, GIFs, reactions, and etecetera. Excluding that, it can integrate with alternative enterprises groups and third party tools, increasing the use and advantages from using the software.

What is your favorite aspect of this product?

The most important and also the best thing concerning teams is that it’s super simple to use and that we have all the choices right from chatting, schedule meeting and also we will call any time to anyone inside the team and might have massive meetings. Not found any limitations as compared to different communication tools available. And that we can schedule the meeting directly from teem and in addition as we can participate directly from that we don’t ought to open emails for the same.

What do you dislike most about this product?

I’m not too fond of such a lot of aspects of Microsoft Teams it’ exhausting even to understand where to start. The integrations with existing Microsoft apps are unwieldy and pointless; you’re much better off simply opening one in all those applications and viewing the file or doing whatever you were doing there. Photos sent via chat seldom open the first time you try

What recommendations would you give to someone considering this product?

I am finding MS Teams as a completely cooperative and useful tool for my business-related meetings, wherever we share our business documents, we can chat, we can talk; additionally, video conferencing is a nice feature.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Calendars Ability to manage and view employee schedules, and book meetings.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

App Delivery and Access Provides users with access to apps they need to be productive.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Natasha W.

Microsoft Teams is reliable and easy to use.......

Likeliness to Recommend

Pros

Warren R.

Microsoft Team Complete Package For Any Business

Likeliness to Recommend

Pros

Sara N.

Software for chat purposes used in organizations.

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization