Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

1378 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Fair
Enables Productivity
Helps Innovate

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Document Management

Networked Enterprise

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Ahmad S.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Great for communications, Especially voice notes

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams have almost every feature, You can instantly call a teammate with a simple click Say who is in a call so you don't bother them screen share and set meetings with all the team

What is your favorite aspect of this product?

Having voice notes may be simple for some people but it's amazing for the everyday communications Easiness of integration, you can use any app and set reminders for every meeting and use Polly for polls with the whole team Ease of administration and adding people, it's not easy at first but once you get it you can add people very easily and manage all team issues from one site

What do you dislike most about this product?

They add many features which are amazing but they need to check the quality of performance of every feature I get laggs in many meetings notification is not stable, sometimes it's working fine and some other times it's not which can lead you to miss many important messages the use of files inside the channels in so slow and needs more work

What recommendations would you give to someone considering this product?

Its amazing for companies to communicate easily and have daily calls and voice notes But you need to have good and smart employees to be able to deal with teams

Pros

Saves Time
Fair
Trustworthy
Client Friendly Policies

Hugo M.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Great collaboration tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams is used widely being part of the MS suite. This makes it easy to integrate new colleagues in our company.

What is your favorite aspect of this product?

The easiness to setup video calls.

What do you dislike most about this product?

The integrations to Yammer and Planner are still not on a good level

What recommendations would you give to someone considering this product?

Take in consideration the cost vs benefit

Pros

Reliable
Enables Productivity
Saves Time
Helps Innovate

Cons

Vendor's Interest First
Under Delivered

Derek S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

How remote work is accomplished in today's world

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Integration with Active Directory as well as with the Office 365 suite.

What is your favorite aspect of this product?

Easy transition from Teams to Outlook or SharePoint. Easy transition from mobile Teams app to desktop app.

What do you dislike most about this product?

The software can be inconsistent with meetings but it's rather rare as time goes by.

What recommendations would you give to someone considering this product?

If you use Office 365, Teams is by far the best app to communicate, coordinate, and collaborate.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Effective Service

Cons

Vendor's Interest First

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Calendars Ability to manage and view employee schedules, and book meetings.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

App Delivery and Access Provides users with access to apps they need to be productive.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Ahmad S.

Great for communications, Especially voice notes

Likeliness to Recommend

Pros

Hugo M.

Great collaboration tool

Likeliness to Recommend

Pros

Cons

Derek S.

How remote work is accomplished in today's world

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Document Management

Networked Enterprise

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization