What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Document Management

82

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Chad S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Solid Collaboration App

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Teams is part of the M365 ecosystem, which gives it a major advantage over other tools

What is your favorite aspect of this product?

Easy to use and ubiquitous

What do you dislike most about this product?

Not having threads in chat conversations

What recommendations would you give to someone considering this product?

Decide which aspects are going to be most important to your organization and focus on those. Everything else is a "nice-to-have"

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Inspiring

Shalini S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Fantastic application for communication.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is user friendly than any other products.

What is your favorite aspect of this product?

Its immediately connect with whom you want.

What do you dislike most about this product?

That its not allowed to capture screenshot.

What recommendations would you give to someone considering this product?

I would like to recommend this product because it is more convenient than any other products .None of the product is easy to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Edwin G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Limited functionality, unstable and buggy

Likeliness to Recommend

3 /10

What differentiates Microsoft Teams from other similar products?

Microsoft ecosystem which includes Office package

What is your favorite aspect of this product?

Integration with Office web and Microsoft Outlook

What do you dislike most about this product?

Stability, the service has a very high system requirements and user interface and user experience are far from being named "friendly".

What recommendations would you give to someone considering this product?

I would definitely recommend to try it for a limited period if time before taking a final decision and consider to try similar products from smaller SaaS companies.

Pros

  • Client's Interest First
  • Generous Negotitation
  • Over Delivered
  • Transparent

Cons

  • Less Effective Service
  • Inhibits Innovation
  • Slower Product Innovation

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