Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

1268 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

7% Neutral

90% Positive

Pros

Respectful
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Matthew M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

A decent product which is well priced.

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The main selling point for MS Teams vs other solutions like Slack is the pricing involved. MS Teams comes under certain E level licencing which is already in use by our org meaning we're already paying for the right to use the tool when we grant access to other MS services that we're making use of. Slack itself is great but is expensive, MS Teams offers 90% of what Slack does at a much more affordable price point.

What is your favorite aspect of this product?

The costs involved and how licensing works, given the service falls under licencing we already pay for it makes logical sense to continue making use of a tool we're paying for.

What do you dislike most about this product?

The UI needs some work, it isn't as intuitive as other IM tools such as Slack which we find causing a bit of a learning curve for end-users who aren't technical.

What recommendations would you give to someone considering this product?

If you're using more expensive options but are looking to save money then I would highly recommend the move, the process itself is simplistic, it already ties well with other MS offerings and as such I would recommend considering it.

Pros

Trustworthy
Fair
Generous Negotitation
Helps Innovate

Elaine C.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

"One of the best online meeting programs."

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a program that is better integrated with windows and also has a better price than other programs.

What is your favorite aspect of this product?

Microsoft teams help me communicate with peers while I work from home. MT allows for several large-scale gatherings. Screens can display files and PowerPoints. We may build independent project teams. Teams let me delegate to workers. Teams' Calendar tracks meeting hours and deadlines. MT is an important worker.

What do you dislike most about this product?

MT moves with a pace that may be described as being on the slow side. The letters are being produced very slowly, and having a discussion with my colleagues is not a pleasant experience for me at the moment. In addition, the speed at which data may be sent using Microsoft Teams is fairly poor overall.

What recommendations would you give to someone considering this product?

If you start using MT for your business right away, you will end up saving a lot of time throughout the working day.

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Garrett D.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Overall good product.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Big brand name comes with great customer service and support for their products.

What is your favorite aspect of this product?

Instant messaging/chat with groups within company.

What do you dislike most about this product?

Video calls can be very unreliable when you don’t have fantastic internet or cell service.

What recommendations would you give to someone considering this product?

Great product, but if focusing solely on video conferencing/meetings, consider how well your internet connection is.

Pros

Security Protects
Efficient Service
Saves Time
Respectful

Cons

Less Reliable
Less Inspiring
Vendor's Interest First

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Calendars Ability to manage and view employee schedules, and book meetings.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

App Delivery and Access Provides users with access to apps they need to be productive.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Matthew M.

A decent product which is well priced.

Likeliness to Recommend

Pros

Elaine C.

"One of the best online meeting programs."

Likeliness to Recommend

Pros

Garrett D.

Overall good product.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Instant Messaging

File Sharing Collaboration

Mobile App

Calendars

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization