What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Mobile App
Calendars
Employee Engagement
Employee Directory
Task Management
Networked Enterprise
Document Management
Virtual Offices
App Delivery and Access
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Binay A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2022
Tool without we can't imagine our work place
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft teams is one of it's kind. it provide so seamless interaction with team members with clear audio and video.
What is your favorite aspect of this product?
Adding multiple people in the group chat, doing session recording, screen share and creating group to chat with team members.
What do you dislike most about this product?
It started hanging recently and also app started crashing intermittently. This need to be resolved.
What recommendations would you give to someone considering this product?
Just fix the crash.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.
Relishiya T.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Jun 2022
Teams for best video conferencing experience
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It is an enterprise level communication management tool easy to integrate and work with many applications! Good quality of audio and video conferencing! Secure data and file storage and retrieval. having a good storage capacity! All functionalities are integrated in a single video conferencing application which enables an enterprise to survive with a single application for multiple purposes
What is your favorite aspect of this product?
Having a secure and good quality of video conferencing! Able to do instant messaging and facilities to enable raise hand options, mute and videos on and off functions during video conferencing!! Can easily access the peer’s screen if required!! It also works as a directory of employees within a single organization
What do you dislike most about this product?
Almost all the functionalities in teams are secure and good enough to handle multiple functions! Sometimes the web application consumes more time to load and work compared to desktop applications
What recommendations would you give to someone considering this product?
I would recommend microsoft teams for an organization who maintains necessary security and authenticity within the organization, employees and also for data storage and sharing! Best tool for remote work and communication! This application made everything simple and easy when it comes to work from home and communicate
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Ryan H.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jun 2022
Teleconferencing is great but the UI is unnatural.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It tries to do everything. In addition to teleconferencing, it basically has a built-in OneDrive, overly complicated message / chat UI.
What is your favorite aspect of this product?
The teleconferencing is great. The screen / audio quality are very good in meetings. Sharing screens works well.
What do you dislike most about this product?
The team messages are like thread-based but individual chats can be created and then it gets confusing because the file storage for an individual chat within a team is not the same as the team-level storage...or something like that. It was confusing. I used to use it every day and it made me do way to many clicks. What differentiates it is its awkwardness. I would love if it were just teleconferencing and simple chat and a more intuitive file-sharing.
What recommendations would you give to someone considering this product?
Don't use it. Your organization probably already has their own established interfaces and workflows for sharing files on the cloud and working on them. It is better to get separate apps / services that are good at one or two things because that will make your workflow more efficient. For example, Zoom for teleconferencing, Slack for chat and quick file-sharing, and Google Drive, Docs, Slides, etc. are great for sharing documents and collaborating on them remotely. When all of this functionality is combined in one app, it feels clunky; the UI is awkward. You could spend all day organizing the teams and chats with links and integrations.
Pros
- Unique Features
- Respectful
- Helps Innovate
- Continually Improving Product
Cons
- Less Performance Enhancing
- Less Efficient Service
- Less Effective Service
Please tell us why you think this review should be flagged.
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