What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Document Management

82

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Sergey M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Adds value, once you get to know its features

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

MS Teams offers a wide range of features

What is your favorite aspect of this product?

Possibility to integrate with third-party providers

What do you dislike most about this product?

The number of features may be overwhelming. The app itself is sometimes unreliable, e.g. the login fails or some other features are not working as expected.

What recommendations would you give to someone considering this product?

If you need just a videoconferencing app, MS Teams would be an overkill. If you, on the other hand, need a full-fledged digital working station with a myriad of features, then give it a try.

Pros

  • Unique Features
  • Security Protects
  • Reliable
  • Performance Enhancing

Ahmet D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use and but web calls are not the best.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Cross platform, good Active Directory/User Directory Integration

What is your favorite aspect of this product?

Instant messaging and group messaging, Team calendars and task lists

What do you dislike most about this product?

Call/Video Quality and Consistency

What recommendations would you give to someone considering this product?

Consider if phone bridge functionality is important for you.

Pros

  • Trustworthy
  • Transparent
  • Respectful
  • Continually Improving Product

Cons

  • Leverages Incumbent Status
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Good for organizational internal chats

Likeliness to Recommend

8 /10

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Helps Innovate

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