Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

1271 Reviews Write a Review

Claim Software

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

7% Neutral

90% Positive

Pros

Respectful
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

App Delivery and Access

Virtual Offices

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Shanique G.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Complete Office Suite For Any Business

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Team is the complete office suite for any business, it has everything in one place. What makes Microsoft Teams better than similar products is the ability to record your meetings which save time as there is no need for taking notes

What is your favorite aspect of this product?

I like that Microsoft Team is not just only an instant messaging tool but also a video conferencing tool. The "chat" functionality in video conference automatically shows up in the instant messaging component to keep notes with the conversation. Teams has many benefits, including improving communication, enhancing collaboration, and offering a quick handy tool for messaging. It has various option such as scheduling the meeting, screen sharing and also recording the meetings.

What do you dislike most about this product?

There is nothing about Teams that I dislike

What recommendations would you give to someone considering this product?

I highly recommend teams to any business as it empowers us to speak with our colleagues effectively and set up a gathering with other colleagues.

Pros

Reliable
Enables Productivity
Unique Features
Inspires Innovation

Francis H.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Fantastic product, easy to use!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Using all Microsoft programs

What do you dislike most about this product?

disconnect in teams meeting

What recommendations would you give to someone considering this product?

you can use it on mobile

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Saqib A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Fantastic product, but suffers performance issues

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Single, unified experience that brings together all tools, info, and resources into an integrated solution. Security, compliance and privacy built right into the product. No need to jump from tool to tool as Teams provides a single system of engagement.

What is your favorite aspect of this product?

Teams is a hub for teamwork that transcends chat, meeting, and calling. It is a one-stop shop for employees where people can work every day.

What do you dislike most about this product?

Slow performance. Limited customization and branding options.

What recommendations would you give to someone considering this product?

Microsoft Teams has introduced new capabilities to help support hybrid work. It helps consolidate costs and reduce total cost of ownership. It can become a single destination for your employees that provides a curated experience based on job role and location. New employee experience platform call Viva is built right into Teams and it empowers employees and leaders to stay informed, ensure productivity / well-being, align with company's mission / objectives, grow / upskill in the flow of work and have knowledge delivered just in time.

Pros

Trustworthy
Respectful
Helps Innovate
Continually Improving Product

Cons

Less Efficient Service
Wastes Time
Charges for Enhancements

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Calendars Ability to manage and view employee schedules, and book meetings.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

App Delivery and Access Provides users with access to apps they need to be productive.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Shanique G.

Complete Office Suite For Any Business

Likeliness to Recommend

Pros

Francis H.

Fantastic product, easy to use!

Likeliness to Recommend

Pros

Saqib A.

Fantastic product, but suffers performance issues

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Teams Comparisons

Workplace from Meta

Zoho Connect

Microsoft Viva Engage (Yammer)

LumApps

Citrix Digital Workspace

Workgrid

1
Since last award

1
Since last award

Feature Ratings

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

App Delivery and Access

Virtual Offices

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization