Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

1272 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

7% Neutral

90% Positive

Pros

Respectful
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

App Delivery and Access

Virtual Offices

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Doug O.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Great product if you are already a Microsoft shop

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Better features

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Notifications are not straight forward

What recommendations would you give to someone considering this product?

Lay out the business rules early on so people know who does what.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Helps Innovate

Nash T.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Awesome product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams will get your business communications become more interesting and not boring

What is your favorite aspect of this product?

For business communications, it has emojis which make things a lot interesting

What do you dislike most about this product?

Limited Emojis

What recommendations would you give to someone considering this product?

If you want to implement a product which has everything, IM, Email, Video Conferencing, try to consider this product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lutfun Nahar S.

Role: Human Resources
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

A great professional video conferencing tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

A tool where you can do both video conferencing as well as instant messaging. You can also attach notes and files to an IM conversation that can be opened at any time. There is a search option where you can search conversation and documents if isn't easily found. Microsoft Teams improves the possible technical issues that could work to enhance the capabilities of the application. This software is benefiting me by increasing my overall communication within my company.

What is your favorite aspect of this product?

The benefits which I'm getting from microsoft teams are team collaboration and communication. Our workforce location is totally remote across the globe. Microsoft teams allows us to efficiently communicate either via messanger or video call to collaborate.

What do you dislike most about this product?

It would be great if there were a polling capability for large team calls as the conversations can be categorised so that they are easily referenceable. Except for that, everything was good.

What recommendations would you give to someone considering this product?

It seems to be very easy for the individuals who are outside of the organisation and do not have teams to join video conferencing. You can IM the outside collaborators through the platform where you can make quick questions or clarifications. Overall, an easy tool for communication uses. Strongly recommended!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Calendars Ability to manage and view employee schedules, and book meetings.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

App Delivery and Access Provides users with access to apps they need to be productive.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Doug O.

Great product if you are already a Microsoft shop

Likeliness to Recommend

Pros

Nash T.

Awesome product

Likeliness to Recommend

Pros

Lutfun Nahar S.

A great professional video conferencing tool

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Employee Directory

Task Management

Networked Enterprise

Document Management

App Delivery and Access

Virtual Offices

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization