What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Calendars

84

Mobile App

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Networked Enterprise

82

Document Management

82

App Delivery and Access

81

Virtual Offices

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Chelsey B.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Good collaborative product

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Teams has a great layout and design, is very quick and responsive and makes it easy to collaborate with peers within groups.

What is your favorite aspect of this product?

It is really simple and easy to use, it's not complicated and everything is clearly displayed, allowing efficiency and no confusion. I also really like how easy it is to message other colleagues, and create groups for easier collaboration.

What do you dislike most about this product?

The design is quite dated, and there are features that have been removed (use of gifs for example) which I feel removed quite a lot of personality from the product, especially in comparison to other products on the market.

What recommendations would you give to someone considering this product?

If your company is using G Suite I would not recommend this product as there is more difficulty with integration, but if you use Microsoft anyway then it's perfect

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Transparent

Cons

  • Commodity Features
  • Vendor's Interest First
  • Charges for Enhancements

Ritika P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Simple & Wholesome

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The ability to create separate teams based on people's responsibilities or job descriptions is Microsoft Teams' finest feature. Team management issues were successfully overcome by Microsoft Teams, leading to the incredible creation of Microsoft Teams. Using Microsoft Teams, the team or groups may communicate with one another incredibly effectively whether they utilise the chat function, phone capabilities, or video calling. More precisely, the group video calling feature makes it easier for team members or other organisation members to communicate face-to-face.

What is your favorite aspect of this product?

The ease of connecting from a mobile device, and sharing large files from a system, online group calls and chats are truly fantastic

What do you dislike most about this product?

Slowness is the least beneficial aspect of Microsoft Teams. This tool slows down or hangs when we are in a video meeting or explaining something to our buyer. You need to make your system faster so that you can steal customers from your rivals.

What recommendations would you give to someone considering this product?

Anyone looking for a permanent solution for their meetings and schedule management can simply switch to teams and it will monitor everything, sends notifications before calls, keep backup of chats etc.

Pros

  • Efficient Service
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Osmond E.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

An excellent collaboration platform.

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a collaboration platform that stands out from other similar products due to its wide range of features and integrations. It allows users to communicate and collaborate in real-time, with the ability to create and manage channels, share files, and have video and audio calls. It also allows users to integrate with other Microsoft products such as Office 365 and Outlook, as well as third-party apps such as Slack and Zoom.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its convenience. It allows me to stay connected with my colleagues and collaborate on projects with ease. I can access it from any device, whether it be my laptop, tablet, or smartphone, so I can stay connected no matter where I am. The chat feature is also very useful, allowing me to quickly communicate with my team and share ideas.

What do you dislike most about this product?

I dislike the fact that Microsoft Teams is often difficult to navigate and can be quite confusing. The user interface is often cluttered and it can be difficult to find the specific feature or task you are looking for. Additionally, the notifications can be overwhelming and distracting, making it difficult to focus on the task at hand. There are also limited customization options, which can make it hard to personalize the experience. Overall, Microsoft Teams can be a challenging platform to use and can be quite frustrating at times.

What recommendations would you give to someone considering this product?

If you are considering using Microsoft Teams for your business or personal needs, I highly recommend it. Microsoft Teams offers a great platform for collaboration and communication, with features such as chat, video conferencing, file sharing, and more. It is also integrated with other Microsoft applications, such as Office 365, making it easy to stay connected and organized.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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