What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Networked Enterprise

82

Document Management

82

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Jessica A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Is widely used by others

What is your favorite aspect of this product?

Easy to communicate

What do you dislike most about this product?

Settings can be challenging

What recommendations would you give to someone considering this product?

Ensure that all teams have similar training

Pros

  • Effective Service
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Billy C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Challenges of Limited AI Integration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Seamless Integration with Microsoft 365: Teams is deeply integrated with Microsoft's ecosystem, including Word, Excel, PowerPoint, SharePoint, and OneDrive, enabling smooth document collaboration and sharing within the platform.

What is your favorite aspect of this product?

Unified Communication: Unlike some competitors, Teams combines video conferencing, instant messaging, file sharing, and collaboration within one platform, reducing the need for multiple tools.

What do you dislike most about this product?

While powerful, Microsoft 365's deep integration and extensive feature set can make onboarding and everyday use overwhelming. Users may find it challenging to navigate between chats, channels, files, and apps, leading to a steeper learning curve and reduced productivity, especially if not fully trained. Additionally, the interface can become cluttered as more integrations and tools are added, making it less user-friendly compared to more streamlined collaboration tools.

What recommendations would you give to someone considering this product?

Leverage Microsoft 365 Integration: If your organization already uses Microsoft 365, Teams can significantly enhance collaboration by integrating seamlessly with tools like Word, Excel, SharePoint, and OneDrive. Make sure you're ready to take advantage of this ecosystem. Plan for User Training: Due to its complexity, especially for new users, proper training is essential. A well-structured onboarding process will help employees fully utilize Teams' features and reduce the learning curve.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Inhibits Innovation
  • Commodity Features
  • Less Inspiring

Alex B.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Great, Unique, and robust platform.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams differentiates itself from similar products by deeply integrating with other Microsoft 365 services, offering seamless collaboration with Office apps like Word, Excel, and Outlook, as well as robust security and compliance features, making it ideal for organizations already using Microsoft's ecosystem.

What is your favorite aspect of this product?

My favorite aspect of this product is the standout aspect of Microsoft Teams is its integration with the Microsoft 365 ecosystem, which allows for seamless collaboration across various tools like Word, Excel, and SharePoint, streamlining workflows for users.

What do you dislike most about this product?

One thing I find frustrating about Microsoft Teams is the occasional performance issues, such as slow load times or lag during calls, especially when dealing with large teams or complex projects. These issues can disrupt the workflow and make it harder to stay productive.

What recommendations would you give to someone considering this product?

If you're considering Microsoft Teams, I'd recommend taking advantage of its integration with other Microsoft 365 apps, as it can significantly streamline your workflow if you're already using tools like Word, Excel, or Outlook. However, be prepared for a learning curve, especially if you're new to the Microsoft ecosystem, and ensure your organization has sufficient internet bandwidth to avoid performance issues during calls or meetings.

Pros

  • Performance Enhancing
  • Trustworthy
  • Helps Innovate
  • Continually Improving Product

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