What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Mobile App
Calendars
Employee Engagement
Employee Directory
Task Management
Networked Enterprise
Document Management
Virtual Offices
App Delivery and Access
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Jessica A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Easy to use
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Is widely used by others
What is your favorite aspect of this product?
Easy to communicate
What do you dislike most about this product?
Settings can be challenging
What recommendations would you give to someone considering this product?
Ensure that all teams have similar training
Pros
- Effective Service
- Saves Time
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Billy C.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Oct 2024
Challenges of Limited AI Integration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Seamless Integration with Microsoft 365: Teams is deeply integrated with Microsoft's ecosystem, including Word, Excel, PowerPoint, SharePoint, and OneDrive, enabling smooth document collaboration and sharing within the platform.
What is your favorite aspect of this product?
Unified Communication: Unlike some competitors, Teams combines video conferencing, instant messaging, file sharing, and collaboration within one platform, reducing the need for multiple tools.
What do you dislike most about this product?
While powerful, Microsoft 365's deep integration and extensive feature set can make onboarding and everyday use overwhelming. Users may find it challenging to navigate between chats, channels, files, and apps, leading to a steeper learning curve and reduced productivity, especially if not fully trained. Additionally, the interface can become cluttered as more integrations and tools are added, making it less user-friendly compared to more streamlined collaboration tools.
What recommendations would you give to someone considering this product?
Leverage Microsoft 365 Integration: If your organization already uses Microsoft 365, Teams can significantly enhance collaboration by integrating seamlessly with tools like Word, Excel, SharePoint, and OneDrive. Make sure you're ready to take advantage of this ecosystem. Plan for User Training: Due to its complexity, especially for new users, proper training is essential. A well-structured onboarding process will help employees fully utilize Teams' features and reduce the learning curve.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Inhibits Innovation
- Commodity Features
- Less Inspiring
Please tell us why you think this review should be flagged.
Alex B.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2024
Great, Unique, and robust platform.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams differentiates itself from similar products by deeply integrating with other Microsoft 365 services, offering seamless collaboration with Office apps like Word, Excel, and Outlook, as well as robust security and compliance features, making it ideal for organizations already using Microsoft's ecosystem.
What is your favorite aspect of this product?
My favorite aspect of this product is the standout aspect of Microsoft Teams is its integration with the Microsoft 365 ecosystem, which allows for seamless collaboration across various tools like Word, Excel, and SharePoint, streamlining workflows for users.
What do you dislike most about this product?
One thing I find frustrating about Microsoft Teams is the occasional performance issues, such as slow load times or lag during calls, especially when dealing with large teams or complex projects. These issues can disrupt the workflow and make it harder to stay productive.
What recommendations would you give to someone considering this product?
If you're considering Microsoft Teams, I'd recommend taking advantage of its integration with other Microsoft 365 apps, as it can significantly streamline your workflow if you're already using tools like Word, Excel, or Outlook. However, be prepared for a learning curve, especially if you're new to the Microsoft ecosystem, and ensure your organization has sufficient internet bandwidth to avoid performance issues during calls or meetings.
Pros
- Performance Enhancing
- Trustworthy
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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