What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Networked Enterprise

82

Document Management

82

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Aditi T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Great for collaboration, but can be overwhelming.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different because it works really well with Microsoft 365 apps, making it easy to collaborate, share files, and communicate all in one place.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its collaboration features, like real-time document editing and integration with other Microsoft apps, which make teamwork efficient and streamlined.

What do you dislike most about this product?

Microsoft Teams is that it can be overwhelming with too many features and notifications, which might confuse new users or make it hard to focus.

What recommendations would you give to someone considering this product?

If you're considering Microsoft Teams, spend some time getting to know its features and settings, and customize your notifications so you don't feel overwhelmed.

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Helps Innovate

Vinayak A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Reliable with modern features.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Deep Integration with Microsoft 365: Seamlessly connects with Office apps like Word, Excel, and Outlook. Robust Collaboration Tools: Combines chat, video, file sharing, and task management in one place. Strong Security and Compliance: High-level security features suitable for enterprises. Customizable Channels and Tabs: Allows users to organize workspaces and add helpful apps. Streamlined Meeting Experience: Offers built-in tools for scheduling, recording, and live captions.

What is your favorite aspect of this product?

The seamless integration with Microsoft 365 tools makes collaboration incredibly efficient.

What do you dislike most about this product?

The notifications can be overwhelming and lack customization options for specific needs.

What recommendations would you give to someone considering this product?

Ensure your team is already using or planning to use Microsoft 365 for the best experience and take time to customize notifications and organize channels for efficient collaboration.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Francisco G.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Microsoft Teams for Meetings

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a critical app to use, as we want to schedule meetings, share documents, and even provide online presentations to stakeholders. The tool’s wide range of functionalities helps to underline that it is one of the most suitable for proper team cooperation and communication. This is a breakdown of how effective the Microsoft Teams application is.

What is your favorite aspect of this product?

The fact that I like Microsoft Teams most is because it is flexible in its use. It ranges from short team meetings to presentations before major stakeholders of an organization. It is convenient to be able to record meetings and have their content for reference in case something is forgotten; all the more convenient where the topic of the meeting can be reviewed.

What do you dislike most about this product?

Somewhat, it brings a limitation of resource consumption; there are times the platform demands too many resources, which can be a strain to devices of lower specifications. This could possibly decrease productivity if well managed.

What recommendations would you give to someone considering this product?

One of the key advantages of using Microsoft Teams is the ability to easily work with other tools in Microsoft Office. This makes it possible and quite convenient when working on documents and then sharing or coauthoring them during meetings. The video conferencing feature of the platform is also unique, with high-definition calls and features such as screen sharing and virtual background options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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