Klaviyo Customer Reviews 2024

Klaviyo

Composite Score

8.7 /10

CX Score

8.9 /10

77 Reviews Write a Review

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What is Klaviyo?

Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive UI that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.

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Awards & Recognition

Klaviyo won the following awards in the Email Marketing category

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2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

2023

5 Top Rated Capabilities

8 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Product Impact

2021

2021 Data Quadrant Gold Medalist

2021

Klaviyo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Klaviyo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Klaviyo?

1% Negative

7% Neutral

92% Positive

Pros

Performance Enhancing
Trustworthy
Enables Productivity
Acts with Integrity

Feature Ratings

Average 86

Campaign Management

Email Delivery

Auto-Responders

Segmentation

Mobile Optimized

SPAM Compliance

Basic Reporting and Analytics

Email Templates

Contact Database

Sales Intelligence & Conversion Rates

Content Authoring

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Data Integration

Business Value Created

Ease of Implementation

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Also Featured in...

Marketing Automation - B2C

Score 8.1

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Customer Data Platform

Score 7.8

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Klaviyo Reviews

Joshua K.

Role: Human Resources
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Email Marketing Made Easy With Klaviyo

Likeliness to Recommend

9 /10

What differentiates Klaviyo from other similar products?

Klaviyo is not only good when it comes to email marketing and automation but it is also very effective when it comes to personalize marketing which is good for business.

What is your favorite aspect of this product?

I like the personalization aspect of Klaviyo. The software is multipurpose in that it handles both email marketing and automation needs of the business. The software is easy to customize

What do you dislike most about this product?

Klaviyo has been all good since deployment

What recommendations would you give to someone considering this product?

For all your marketing needs, I recommend Klaviyo. It has been very powerful more so when it comes to email marketing and automation. It is a tool that never disappoints.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Maja J.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great solution for ecommerce businesses

Likeliness to Recommend

9 /10

What differentiates Klaviyo from other similar products?

It integrates easily with Shopify, and has a lot of templated automation options, so even if you're a beginner you can set it up pretty quickly!

What is your favorite aspect of this product?

It's simple to use and easy to integrate, which means we can set it up for clients and hit the ground running pretty quickly!

What do you dislike most about this product?

It looks a bit outdated compared to tools like Hubspot and ActiveCampaign. It'd be nice if they added landing pages feature!

What recommendations would you give to someone considering this product?

It's a simple but effective email marketing tool, that works great for ecom businesses.

Pros

Client Friendly Policies
Fair
Altruistic
Reliable

Cons

Slower Product Innovation
Vendor's Interest First

Ghanshyam T.

Role: Information Technology
Industry: Apparel
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to automated your email templates

Likeliness to Recommend

10 /10

What differentiates Klaviyo from other similar products?

Easily to automate for spam blockers Minor bounce email rate Send email based on product and order conditions

What is your favorite aspect of this product?

Automated email based on conditions and flow Powerful reporting tools

What do you dislike most about this product?

Very difficult to make a flow for the user who has not much knowledge of the logic side

What recommendations would you give to someone considering this product?

If anyone needs to set automated emails based on logics and conditions of user flow then it is the best tool to implement on any website and apps

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Klaviyo

What is Klaviyo?

Company Details

Book a Free Demo Today!

Awards & Recognition

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Klaviyo Ratings

87 Likeliness to Recommend

1 Since last award

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Klaviyo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Delivery The ability to send email to large number of recipients at-scale.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2C

Customer Data Platform

Klaviyo Reviews

Joshua K.

Email Marketing Made Easy With Klaviyo

Likeliness to Recommend

Pros

Maja J.

Great solution for ecommerce businesses

Likeliness to Recommend

Pros

Cons

Ghanshyam T.

Easy to automated your email templates

Likeliness to Recommend

Pros

Most Popular Klaviyo Comparisons

Mailchimp

HubSpot Marketing Hub

ActiveCampaign

Constant Contact

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Adobe Campaign

1
Since last award

Feature Ratings

Campaign Management

Email Delivery

Auto-Responders

Segmentation

Mobile Optimized

SPAM Compliance

Basic Reporting and Analytics

Email Templates

Contact Database

Sales Intelligence & Conversion Rates

Content Authoring

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Business Value Created

Ease of Implementation

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Vendor Support