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Klaviyo Logo
Klaviyo

Klaviyo

Composite Score
8.4 /10
CX Score
8.7 /10
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Klaviyo
8.4 /10

What is Klaviyo?

Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive UI that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.

Company Details

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Klaviyo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Klaviyo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

95 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

4
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
80%
Conflict Resolution:
92%
Strategy & Innovation:
90%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Klaviyo?

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1% Negative
6% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Enables Productivity

Feature Ratings

Average 82

Email Marketing Automation

88

Customer Journey Modelling

85

Multivariant Testing

84

SMS Marketing

84

Marketing Master Data Management

82

Marketing Analytics

82

Marketing Project Management

82

Mobile Marketing Management

80

Marketing Asset Management

80

Social Media Marketing Management

73

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Customization

83

Ease of Implementation

83

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Vendor Support

78

Usability and Intuitiveness

76

Klaviyo Reviews

Lindsay M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Amazing Marketing Automation Tool

Likeliness to Recommend

9 /10

What differentiates Klaviyo from other similar products?

It also provides us with granular customer segmentation constructed on customer behavior, demographics, and purchase history. It also utilized vibrant data fields to proceed with highly customized email and text campaigns. It also fused email and texting marketing at a single source letting us generate unified cross-channel campaigns.

What is your favorite aspect of this product?

The dashboard of this tool is very easy to understand and customize. Customer support team provides responsive services. Its real-time analytical and reporting capabilities aid us a lot in observing our campaigns and in getting in-depth analysis about them including revenue ascription for SMS and email marketing. Which enables us to make data-driven decisions. It offers direct integration with many important e-commerce platforms and tools including social media sites. It gives seamless connection with CRMs and many external devices to consolidate content.

What do you dislike most about this product?

Klaviyo has seamless integration, for major functioning it mainly calls for third-party involvement especially when needed for advanced features such as analytical and customer data enrichment. This reduces its effectiveness. Also, if we lack a basic understanding, it is difficult to manage large data processes.

What recommendations would you give to someone considering this product?

Map out whether your existing marketing tools such as CRMs, and other e-commerce platforms are well-suited with their integration proficiencies. By following all these suggestions, Kalviyo will deliver valuable outcomes and will balance your marketing efforts.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Effective Service

Sumit D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

User-friendly interface with robust features

Likeliness to Recommend

9 /10

What differentiates Klaviyo from other similar products?

Klaviyo really shines with its smart segmentation & ease of use. It integrates seamlessly with e-commerce platforms, allowing for personalized marketing that's easy to set up. Plus, its analytics help you understand what’s working, making it a standout choice!

What is your favorite aspect of this product?

My favorite aspect of Klaviyo is its powerful segmentation feature. This feature allows for highly personalized and targeted marketing campaigns that resonate with specific customer groups.

What do you dislike most about this product?

What I dislike most about Klaviyo is that its pricing can get a bit steep as your list grows, which might be a hurdle for smaller businesses. But the value it offers often makes it worth it!

What recommendations would you give to someone considering this product?

I’d recommend starting with a free trial to explore its features and see how it fits your needs. Take advantage of the segmentation tools to create targeted campaigns, and don’t hesitate to check out their resources and support to really make the most of it!

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Arturo-Vizcaino K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Personalized Email Marketing for Better Customer

Likeliness to Recommend

10 /10

What differentiates Klaviyo from other similar products?

The key difference between Klaviyo and other email marketing platforms lies in its deep integration with eCommerce systems and its focus on personalized, behavior-based marketing. While platforms like Mailchimp and Constant Contact offer basic email marketing features, Klaviyo excels in segmenting customer data based on their purchasing behavior and interactions with the brand, enabling highly tailored campaigns. Additionally, Klaviyo provides more advanced automation workflows and detailed analytics that help businesses fine-tune their marketing strategies.

What is your favorite aspect of this product?

The advantages of Klaviyo include its ability to create highly targeted and personalized email campaigns based on customer behavior and preferences. It offers seamless integrations with popular eCommerce platforms like Shopify, allowing for easy automation of marketing processes. Klaviyo’s powerful segmentation tools help businesses reach specific customer groups, while its detailed analytics provide valuable insights to optimize campaigns and improve ROI. Additionally, its user-friendly interface and scalable features make it suitable for both small businesses and large enterprises.

What do you dislike most about this product?

One disadvantage of Klaviyo is its pricing, which can be relatively high for small businesses, especially as the subscriber list grows. Additionally, its learning curve can be steep for beginners, requiring some time to master its advanced features and integrations.

What recommendations would you give to someone considering this product?

Overall, Klaviyo is a robust and effective email marketing platform designed primarily for eCommerce businesses looking to drive personalized customer engagement and optimize their marketing efforts. With its advanced segmentation, automation workflows, and powerful data analytics, Klaviyo helps businesses increase conversions and revenue. However, its pricing structure and learning curve may be a barrier for smaller businesses or beginners. For those willing to invest time and resources into mastering the platform, Klaviyo offers significant advantages in terms of targeting, campaign personalization, and growth potential.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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