
In Partnership With SelectHub

What is Klaviyo?
Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive UI that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.
Company Details
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In Partnership With SelectHub
Klaviyo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Klaviyo.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
95 Plan to Renew
2
Since last award
86 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 80%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Klaviyo?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Multivariant Testing
SMS Marketing
Marketing Master Data Management
Marketing Analytics
Marketing Project Management
Mobile Marketing Management
Marketing Asset Management
Social Media Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Customization
Ease of Implementation
Quality of Features
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
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Klaviyo Reviews

Lindsay M.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2025
Amazing Marketing Automation Tool
Likeliness to Recommend
What differentiates Klaviyo from other similar products?
It also provides us with granular customer segmentation constructed on customer behavior, demographics, and purchase history. It also utilized vibrant data fields to proceed with highly customized email and text campaigns. It also fused email and texting marketing at a single source letting us generate unified cross-channel campaigns.
What is your favorite aspect of this product?
The dashboard of this tool is very easy to understand and customize. Customer support team provides responsive services. Its real-time analytical and reporting capabilities aid us a lot in observing our campaigns and in getting in-depth analysis about them including revenue ascription for SMS and email marketing. Which enables us to make data-driven decisions. It offers direct integration with many important e-commerce platforms and tools including social media sites. It gives seamless connection with CRMs and many external devices to consolidate content.
What do you dislike most about this product?
Klaviyo has seamless integration, for major functioning it mainly calls for third-party involvement especially when needed for advanced features such as analytical and customer data enrichment. This reduces its effectiveness. Also, if we lack a basic understanding, it is difficult to manage large data processes.
What recommendations would you give to someone considering this product?
Map out whether your existing marketing tools such as CRMs, and other e-commerce platforms are well-suited with their integration proficiencies. By following all these suggestions, Kalviyo will deliver valuable outcomes and will balance your marketing efforts.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.

Sumit D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2025
User-friendly interface with robust features
Likeliness to Recommend
What differentiates Klaviyo from other similar products?
Klaviyo really shines with its smart segmentation & ease of use. It integrates seamlessly with e-commerce platforms, allowing for personalized marketing that's easy to set up. Plus, its analytics help you understand what’s working, making it a standout choice!
What is your favorite aspect of this product?
My favorite aspect of Klaviyo is its powerful segmentation feature. This feature allows for highly personalized and targeted marketing campaigns that resonate with specific customer groups.
What do you dislike most about this product?
What I dislike most about Klaviyo is that its pricing can get a bit steep as your list grows, which might be a hurdle for smaller businesses. But the value it offers often makes it worth it!
What recommendations would you give to someone considering this product?
I’d recommend starting with a free trial to explore its features and see how it fits your needs. Take advantage of the segmentation tools to create targeted campaigns, and don’t hesitate to check out their resources and support to really make the most of it!
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

Arturo-Vizcaino K.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2025
Personalized Email Marketing for Better Customer
Likeliness to Recommend
What differentiates Klaviyo from other similar products?
The key difference between Klaviyo and other email marketing platforms lies in its deep integration with eCommerce systems and its focus on personalized, behavior-based marketing. While platforms like Mailchimp and Constant Contact offer basic email marketing features, Klaviyo excels in segmenting customer data based on their purchasing behavior and interactions with the brand, enabling highly tailored campaigns. Additionally, Klaviyo provides more advanced automation workflows and detailed analytics that help businesses fine-tune their marketing strategies.
What is your favorite aspect of this product?
The advantages of Klaviyo include its ability to create highly targeted and personalized email campaigns based on customer behavior and preferences. It offers seamless integrations with popular eCommerce platforms like Shopify, allowing for easy automation of marketing processes. Klaviyo’s powerful segmentation tools help businesses reach specific customer groups, while its detailed analytics provide valuable insights to optimize campaigns and improve ROI. Additionally, its user-friendly interface and scalable features make it suitable for both small businesses and large enterprises.
What do you dislike most about this product?
One disadvantage of Klaviyo is its pricing, which can be relatively high for small businesses, especially as the subscriber list grows. Additionally, its learning curve can be steep for beginners, requiring some time to master its advanced features and integrations.
What recommendations would you give to someone considering this product?
Overall, Klaviyo is a robust and effective email marketing platform designed primarily for eCommerce businesses looking to drive personalized customer engagement and optimize their marketing efforts. With its advanced segmentation, automation workflows, and powerful data analytics, Klaviyo helps businesses increase conversions and revenue. However, its pricing structure and learning curve may be a barrier for smaller businesses or beginners. For those willing to invest time and resources into mastering the platform, Klaviyo offers significant advantages in terms of targeting, campaign personalization, and growth potential.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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