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Groove

Composite Score
7.4 /10
CX Score
7.5 /10

What is Groove?

Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.

Company Details


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Awards & Recognition

Groove won the following awards in the Sales Analytics category

Groove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Groove.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Groove?

10% Negative
7% Neutral
83% Positive

Pros

  • Trustworthy
  • Saves Time
  • Altruistic
  • Generous Negotitation

Feature Ratings

Average 81

Pipeline Planning

89

Visual Pipeline Monitoring

89

Dashboard

89

Artificial Intelligence-Based Insights

86

Collaboration

86

Intelligent Alerts and Notifications

81

Territory Analytics and Management

78

Predictive Sales Forecasting

75

Scenario Analysis

75

Data Ingestion and Interoperability

73

Predictive Time-Series Reporting & Analytics

69

Vendor Capability Ratings

Average 83

Ease of Customization

91

Vendor Support

87

Usability and Intuitiveness

86

Breadth of Features

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Quality of Features

82

Availability and Quality of Training

82

Ease of Implementation

80

Business Value Created

79

Ease of IT Administration

75

Groove Reviews

Christopher R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Great and innovative sales platform

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

The Salesforce native integration is unique in that it helps with data leakage and improves the quality of data input in general which then of course enhances any AI intelligence accuracy when it comes to forecasting and intuitive predictability.

What is your favorite aspect of this product?

The seamless usability between features and how ease and intuitive of a product it is for anybody to use regardless of how tech savy they are. Comparing to Salesloft for instance that makes it difficult for more seasoned less tech-savy sales people to use, this was simple for those more senior reps to pick up quickly.

What do you dislike most about this product?

The conversation intelligence could use some work.

What recommendations would you give to someone considering this product?

While this doesn't have the reputation, YET, like Outreach and others (Salesloft is a hard pass from my POV and not sure how it gets any relevant looks) give this a serious look if you're in the midst of assessing new sales software.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Charges for Enhancements

Russell P.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great Product with seamless automations

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

I would say the high level of automation it offers. As such, my team and I remains focused on prospect campaigns to reap high conversion rates. It's also easy to add tasks to groove flows in quick and efficient steps.

What is your favorite aspect of this product?

It stocks very cool features to use such as email templates and email check-ins. Before acquiring groove, I had a hard time composing multiple mails but now with groove I'm able to do so with more ease and in less time.

What do you dislike most about this product?

Groove would be much better if it had a reminder option for instance, "in two hours" subsequently which is much better than the current shortcut of "tomorrow morning"

What recommendations would you give to someone considering this product?

I would highly recommend Groove to other sales team. It will make your life easier such as tracking emails helps with tracking client commitment. It's also great for scheduling multiple meetings at once. It will help with streamlining small tasks in an easy way. Integration with Salesforce delivers incredible results.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Lucia P.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Groove, Funnel Building and Sales Platform

Likeliness to Recommend

9 /10

What differentiates Groove from other similar products?

It is so efficient in sending up the follow up emails and automated emails.It provides the live tracking of the sent mails as a part of campaign. which helps in analyzing the interest of clients. The software is said to have increase productivity and efficiency in the performance of users.

What is your favorite aspect of this product?

Groove offers its user the feature “flow” that helps in setting up email campaign and also provides the report of emails sent. It offers the report from Salesforce that helps in analyzing which people to email and also eases the virtual interaction with customers through call, email and text. Users get the reminders of the next step related to the flows in action. Provides scheduling options for the better management.

What do you dislike most about this product?

It lacks functionality when it comes to “flow searching” it keeps scrolling up to where the lists starts. The call feature glitches at some points. It doesn’t allow the data to be export to any platform. Customer support is poor and reminder of the software is not integrated with google calender.

What recommendations would you give to someone considering this product?

Software can be used by small business and starting up business also as it targets the good amount of leads and it saves up the time. The enterprises can surely start its marketing and sale campaigns with the usage of this software.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

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