Google

Google Analytics

Composite Score

8.8 /10

CX Score

9.0 /10

172 Reviews Write a Review

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What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details

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Awards & Recognition

Google Analytics won the following awards in the Customer Intelligence category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 85%
Conflict Resolution:: 89%
Strategy & Innovation:: 89%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative

9% Neutral

89% Positive

Pros

Enables Productivity
Respectful
Performance Enhancing
Trustworthy

Feature Ratings

Average 82

Conversion Analysis

Audience Demographics

Data Visualization

Audience Segmentation

API Framework

Cross Channel Attribution Analysis

Predictive Analytics

Customer Journey Modelling

Metadata Management

Anomaly Detection

Real Time Workflow Automation

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Analytics

Score 9.0

View Google Analytics in this category (opens in a new tab)

Website Analytics

Score 8.9

View Google Analytics in this category (opens in a new tab)

A/B Testing

Score 8.8

View Google Analytics in this category (opens in a new tab)

Google Analytics Reviews

Tyler T.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

GA4 is a bust.

Likeliness to Recommend

2 /10

What differentiates Google Analytics from other similar products?

It's worse than anything I have used, including the old version.

What is your favorite aspect of this product?

It's easy to implement.

What do you dislike most about this product?

The usability of the product.

What recommendations would you give to someone considering this product?

Go with something else.

Pros

Efficient Service
Caring
Respectful
Client Friendly Policies

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

Gülay Ç.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Simply The Best

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

As a Salesforce Admin, it's my duty to transfer all consumer data from Salesforce to Google Ads and then try to identify it over Google Analytics, I think in my entire career, I have never worked with a better advertising and analytics tool to have this data transfer.

What is your favorite aspect of this product?

I like how we can use all the consumer data, which is made possible by Google Analytics, that is used to be for remarketing purposes.

What do you dislike most about this product?

The changes brought by GA4 did change everything we read as data in GA4, it's not like GA Universal anymore, and the transition of metrics could be better explained.

What recommendations would you give to someone considering this product?

Google Analytics 4 is not that useful if you do not use BigQuery so, you should learn BigQuery to get the most out of it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Elman M.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use, great results

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

It is very easy to use, it is somewhat free, and provide accurate numbers or at least with very little margin of error, tracking the data collected its simple, every feature it is user-friendly and, the platform is very attractive, implementation is simple, real time information is amazing.

What is your favorite aspect of this product?

The platform is easy to use, no need to be tech-savvy or a genius in numbers since it provides very clear and accurate information.

What do you dislike most about this product?

nothing much to dislike, it just works as expected and even better, provides great support so there is nothing to worry, the platform is stable. This is one of the few where I have no gripes at all.

What recommendations would you give to someone considering this product?

To give it a try since it is a great tool to gather data, it provides accurate information, is easy to use, it is free which is great because you can take advantage of every feature included without any additional cost. Customization on point, you can compare data super easy.

Pros

Reliable
Performance Enhancing
Unique Features
Inspires Innovation

Google Analytics

What is Google Analytics?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Google Analytics Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

2 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Google Analytics?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Metadata Management Easily manage metadata associated with customer data or audience segments.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Analytics

Website Analytics

A/B Testing

Google Analytics Reviews

Tyler T.

GA4 is a bust.

Likeliness to Recommend

Pros

Cons

Gülay Ç.

Simply The Best

Likeliness to Recommend

Pros

Elman M.

Easy to use, great results

Likeliness to Recommend

Pros

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Feature Ratings

Conversion Analysis

Audience Demographics

Data Visualization

Audience Segmentation

API Framework

Cross Channel Attribution Analysis

Predictive Analytics

Customer Journey Modelling

Metadata Management

Anomaly Detection

Real Time Workflow Automation

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support