Gong

What differentiates Gong from other similar products?

I'm not sure, I haven't used any other products similar to Gong

What is your favorite aspect of this product?

The ability to go back and review my calls as well as see my statistics from the call

What do you dislike most about this product?

Sometimes the transcription doesn't always pick up the right person or transcribe the right thing. Could be accents and how quickly people speak.

What recommendations would you give to someone considering this product?

It is an amazing product. The insights are great. The AI next steps are good.

What differentiates Gong from other similar products?

I have never encountered such a great learning tool in terms of listening to my peers callbacks and implementing takeaways into my talk track.

What is your favorite aspect of this product?

Love the fact that calls are uploaded immediately and you can listen to any SDRs call (on other teams) and use it as a coaching lesson.

What do you dislike most about this product?

We don't really have Gong integrated with our tech stack besides Outreach and Zoom, BUT we don't need to.

What recommendations would you give to someone considering this product?

If you are trying to get SDRs stronger on the phones, Gong is the perfect tool to increase confidence and is a great coachable opportunity.

What differentiates Gong from other similar products?

Gong has the ability to do Conversation Analytics, Deals and PIpeline Visibility, easily integrated to Salesforce, it also has the capability to do provide coaching and training guidelines based on a specific conversation, and it has AI driven Insights, which made it very efficient to any line of businesses that requires the following functions.

What is your favorite aspect of this product?

What I really like about Gong is its Conversation Analytics capability. As an Account Manager, it gives me the ability to keep records of all my conversations to my clients, whether its a phone call or a meeting booked. This is very important as this allows me to have a better understanding of my customers needs - with my job, it is very important to identify my customer's preferences and discover if there are pain points as this I will allow me to tailor fit products and services that the team would recommend.

What do you dislike most about this product?

The only thing that Gong can improve on is the transcript that is being provided. The effectiveness of the conversation is highly dependednt to the quality of the data it analyzes. Let's say for example, if the call is being recorded poorly or if there are words spoken unclear, then Gong won't be able to recognize the correct word or information given.

What recommendations would you give to someone considering this product?

Gong is one of I can say efficient tools or platforms that I have ever used and what I recommend mostly is first, the cost, an organization should consider on how this kind of platform will be very beneficial or if a company will be able to use the full potential of the system, then training materials and resources. Though Gong for me is very user friendly, if training resources won't be enough, then we might be loosing the use of the full functionality of this system.