Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io

Gong

Composite Score
8.4 /10
CX Score
8.3 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

3
Since last award

91 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

6% Negative
8% Neutral
86% Positive

Pros

  • Fair
  • Effective Service
  • Respectful
  • Trustworthy

Feature Ratings

Average 87

Call Ingestion

90

Coaching Notes

89

Coaching Records

88

Dashboards, Analytics and Reporting

88

Collaboration

87

LMS Integration

85

Application Integration

85

Custom Scorecard Templates

85

AI Simulation Training

85

Video Practice

84

AI Feedback

84

Vendor Capability Ratings

Average 84

Breadth of Features

88

Quality of Features

86

Ease of Data Integration

86

Ease of Implementation

85

Availability and Quality of Training

85

Ease of IT Administration

85

Usability and Intuitiveness

84

Vendor Support

84

Business Value Created

83

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Gong Reviews

Kaitlyn G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Gong Never Disappoints!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

I have never encountered such a great learning tool in terms of listening to my peers callbacks and implementing takeaways into my talk track.

What is your favorite aspect of this product?

Love the fact that calls are uploaded immediately and you can listen to any SDRs call (on other teams) and use it as a coaching lesson.

What do you dislike most about this product?

We don't really have Gong integrated with our tech stack besides Outreach and Zoom, BUT we don't need to.

What recommendations would you give to someone considering this product?

If you are trying to get SDRs stronger on the phones, Gong is the perfect tool to increase confidence and is a great coachable opportunity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Todd L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Can't stand this platform.

Likeliness to Recommend

3 /10

What differentiates Gong from other similar products?

AI driven analytics. This approach, while innovative, sometimes feels incredbily intrusive.

What is your favorite aspect of this product?

I truly don't like it. Don't have much that's positive to say.

What do you dislike most about this product?

It's ridiculously overwhelming and can be more confusing than helpful. It often feels like the tool is providing too much information, making it challenging to distinguish valuable insights from mere data noise, Our management thinks they're getting value in the insights . The end user sales guys believe it's leading them in the wrong direction.

What recommendations would you give to someone considering this product?

All analytics are not good analytics.

Pros

  • Security Protects
  • Unique Features
  • Trustworthy
  • Efficient Service

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Productive

Saadat C.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great product

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Great AI analytics on calls, making it an excellent coaching platform for sales reps

What is your favorite aspect of this product?

AI Coaching

What do you dislike most about this product?

perhaps the cost

What recommendations would you give to someone considering this product?

Most certainly if you have the budget

Pros

  • Caring
  • Saves Time
  • Respectful
  • Fair

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