Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io

Gong

Composite Score
8.6 /10
CX Score
8.5 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Sales Coaching category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

89 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
82%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

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5% Negative
8% Neutral
87% Positive

Pros

  • Fair
  • Respectful
  • Trustworthy
  • Effective Service

Feature Ratings

Average 85

Coaching Notes

89

Call Ingestion

87

Coaching Records

86

Dashboards, Analytics and Reporting

86

Collaboration

85

LMS Integration

84

AI Feedback

83

Application Integration

83

Video Practice

82

Custom Scorecard Templates

82

AI Simulation Training

82

Vendor Capability Ratings

Average 84

Breadth of Features

88

Quality of Features

87

Ease of Data Integration

86

Usability and Intuitiveness

85

Ease of Implementation

85

Ease of IT Administration

84

Availability and Quality of Training

83

Business Value Created

83

Vendor Support

83

Product Strategy and Rate of Improvement

81

Ease of Customization

80

Gong Reviews

Ahmet A.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Amazing to analyse the calls!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

It ia AI supported and has lots of different languages that it can recognise. Automatically shows you where did you do good and which skills you should improve at the conversation.

What is your favorite aspect of this product?

Analiyse you the call and you can create a strategy with that

What do you dislike most about this product?

There is no Turkish language to analyse :(

What recommendations would you give to someone considering this product?

It is definitely great product to improve and help you to analyse the calls.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tony F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Paul F.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

The best sales coaching tool out there

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

It is the easiest way of coaching your salesteam. Not any other product comes near to Gong in my opinion.

What is your favorite aspect of this product?

Objection handling, coaching my team on their sales abilities.

What do you dislike most about this product?

Nothing I can think off for now.

What recommendations would you give to someone considering this product?

If you are in doubt, we started with a 3 month pilot and could not go back afterwards. So try it out and be amazed.

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Friendly Negotiation
  • Less Efficient Service

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