Gong
9.1 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

92 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative
6% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Helps Innovate

Feature Ratings

Average 87

Call Recording

93

Call Analytics

88

Manager Annotation and Feedback

88

Artificial Intelligence Engine

87

Role-Based Access

87

Dashboards and Reporting

86

Application Integration

86

Conversation Coaching

86

Mobile Support

85

Pipeline Visibility

84

Audio Transcription

83

Vendor Capability Ratings

Average 86

Business Value Created

89

Quality of Features

89

Breadth of Features

88

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

86

Ease of IT Administration

85

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Ease of Customization

82

Gong Reviews

Nikhil J.

  • Role: Consultant
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

One of the best tool in its category!

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

The insights that Gong generates are great and very helpful! The analytics that are generated for the calls are eye opening and helps in making informed decisions.

What is your favorite aspect of this product?

The analytics and the AI generated transcripts!

What do you dislike most about this product?

I don't really have any complaints so far. I would like it if searching for calls could be made easier!

What recommendations would you give to someone considering this product?

It is a great product with not much wrong with it! It has loads of features specially the transcript feature which helps in quickly reaching to the part of the call you might find relevant.

Pros

  • Acts with Integrity
  • Transparent
  • Continually Improving Product
  • Caring

Cons

  • Less Inspiring
  • Commodity Features
  • Less Effective Service

Jordan B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Number one tool I use

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

In addition to basic call recording, Gong provides analytics around length of talk tracks, time spent talking without the prospect contributing, and other metrics to help provide awareness and improve your presenting skills.

What is your favorite aspect of this product?

This in an incredible training tool. Being able to listen to calls from team members company wide takes away the former limitation of having to wait for real-life calls to listen and learn. Being able to search for keywords in call transcripts is also very useful in finding calls that relate to the specific training topic. As a sales rep, Gong was a major catalyst in my initial ramp up as I was able to pause, analyze, backtrack, etc at my own pace.

What do you dislike most about this product?

The audio transcription feature is very useful but falls a little short in terms of accuracy- it can depend on the call & speaker but I would estimate a 75-85% accuracy. Still pretty good though overall and definitely adds value.

What recommendations would you give to someone considering this product?

Keep access open across your team or company to provide the most value- Gong is great for revisiting your own calls and sharing with prospects but also has a ton of value as a training tool to hear different styles and learn from colleagues.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Spencer C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Great Product for Conversational Intelligence

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

not entirely sure, I havent done much research.

What is your favorite aspect of this product?

the user interface, the call analytics, the ease of use, audio and call recording transcripts are helpful, search functionality.

What do you dislike most about this product?

nothing at this point in time. it does what I need it to.

What recommendations would you give to someone considering this product?

great product to consider for any larger sales organizations for training purposes and to be able to go back and refresh sales reps memories.

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Unique Features

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