Gong Logo
Gong Logo
Gong.io Inc.

Gong

Composite Score
7.8 /10
CX Score
8.3 /10
Gong
7.8 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative
6% Neutral
94% Positive

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Altruistic

Feature Ratings

Average 76

CRM Integration

82

Internal Sales Collaboration

81

Call Management

80

Pipeline Management

79

E-Mail Integration

79

Conversation Coaching

78

Next-Best-Action Recommendations

78

Omnichannel Campaign Management

75

Sales Analytics

75

Workflow Automation

75

Dialer Integration

73

Vendor Capability Ratings

Average 79

Business Value Created

83

Breadth of Features

81

Quality of Features

81

Ease of Data Integration

79

Availability and Quality of Training

78

Vendor Support

78

Usability and Intuitiveness

78

Ease of IT Administration

77

Product Strategy and Rate of Improvement

77

Ease of Customization

75

Ease of Implementation

75

Gong Reviews

Ellie G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Very user friendly, wonderful product!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

I'm not sure, I haven't used any other products similar to Gong

What is your favorite aspect of this product?

The ability to go back and review my calls as well as see my statistics from the call

What do you dislike most about this product?

Sometimes the transcription doesn't always pick up the right person or transcribe the right thing. Could be accents and how quickly people speak.

What recommendations would you give to someone considering this product?

It is an amazing product. The insights are great. The AI next steps are good.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity