What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
CRM Integration
Internal Sales Collaboration
Call Management
Pipeline Management
E-Mail Integration
Conversation Coaching
Next-Best-Action Recommendations
Omnichannel Campaign Management
Sales Analytics
Workflow Automation
Dialer Integration
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Implementation
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Gong Reviews
Ellie G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Very user friendly, wonderful product!
Likeliness to Recommend
What differentiates Gong from other similar products?
I'm not sure, I haven't used any other products similar to Gong
What is your favorite aspect of this product?
The ability to go back and review my calls as well as see my statistics from the call
What do you dislike most about this product?
Sometimes the transcription doesn't always pick up the right person or transcribe the right thing. Could be accents and how quickly people speak.
What recommendations would you give to someone considering this product?
It is an amazing product. The insights are great. The AI next steps are good.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
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