Gong
7.8 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative
6% Neutral
94% Positive

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Altruistic

Feature Ratings

Average 76

CRM Integration

82

Internal Sales Collaboration

81

Call Management

80

Pipeline Management

79

E-Mail Integration

79

Conversation Coaching

78

Next-Best-Action Recommendations

78

Omnichannel Campaign Management

75

Sales Analytics

75

Workflow Automation

75

Dialer Integration

73

Vendor Capability Ratings

Average 79

Business Value Created

83

Breadth of Features

81

Quality of Features

81

Ease of Data Integration

79

Availability and Quality of Training

78

Vendor Support

78

Usability and Intuitiveness

78

Ease of IT Administration

77

Product Strategy and Rate of Improvement

77

Ease of Customization

75

Ease of Implementation

75

Gong Reviews

Shaun R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Gong helps us in sales and meetings effectively

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Gong is perfect for my work style because it is both user-friendly and mobile-friendly. If you need sales coaching or meeting intelligence, Gong is a great resource. It would be fantastic if it could be programmed to identify specific tasks during calls and then highlight the rep's performance for those tasks.

What is your favorite aspect of this product?

When it comes to communications with customers, the call summaries, important points, and subsequent procedures and follow-ups have completely altered the game. Outstanding, even, are the beta features! Learning it was a breeze, and now I use it every single day.

What do you dislike most about this product?

I can only think of one small issue—sometimes it takes a little bit after the call concludes before you can view the summary or transcript. However, it's really not a huge concern.

What recommendations would you give to someone considering this product?

Gong does more than just record our conversations with customers—it also gives us a summary of the call that helps us see the big picture and outlines any outstanding actions—inside the Gong app and in an email after the call ends. This is great because we can easily review past calls.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Appreciates Incumbent Status

Olga Z.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Great functionality and capabilities

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

It is very easy to use and cost-effective.

What is your favorite aspect of this product?

Helps sales analyze their efforts at scale, saving time.

What do you dislike most about this product?

Takes some time to get used to it if you have never used it.

What recommendations would you give to someone considering this product?

Compare to a couple of competitors and talk to customers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mohamad R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Powerful insights

Likeliness to Recommend

7 /10

What differentiates Gong from other similar products?

Gong's platform utilizes artificial intelligence to analyze large volumes of sales conversations. This allows for the identification of patterns, trends, and best practices, aiding sales teams in refining their approaches.

What is your favorite aspect of this product?

I appreciate Gong primarily for its robust Conversation Analytics feature. In my role as an Account Manager, it provides me with the capacity to meticulously document all interactions with clients, be it a phone call or a scheduled meeting. This functionality is crucial as it enhances my comprehension of my clients' needs. In my line of work, it is imperative to discern customer preferences and uncover potential challenges. This insight allows me to customize products and services in a way that aligns with the team's recommendations.

What do you dislike most about this product?

An area where Gong could enhance its performance is in the quality of the transcripts it generates. The efficacy of the conversation heavily relies on the precision of the data it processes. For instance, in cases where the call recording is subpar or words are spoken unclearly, Gong might struggle to accurately identify the correct words or information conveyed.

What recommendations would you give to someone considering this product?

Gong stands out as one of the most effective tools or platforms I've ever utilized. My foremost recommendation centers around two key aspects: firstly, the cost-effectiveness, where an organization should evaluate the substantial benefits this platform can offer and whether the company can fully leverage its capabilities. Secondly, the availability of comprehensive training materials and resources is crucial. Despite Gong's user-friendly interface, inadequate training resources could potentially hinder the realization of the system's full functionality.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy