Gong.io Inc.

Gong

Composite Score

7.8 /10

CX Score

8.3 /10

16 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative

6% Neutral

94% Positive

Pros

Continually Improving Product
Efficient Service
Effective Service
Altruistic

Feature Ratings

Average 76

CRM Integration

Internal Sales Collaboration

Call Management

Pipeline Management

E-Mail Integration

Conversation Coaching

Next-Best-Action Recommendations

Omnichannel Campaign Management

Sales Analytics

Workflow Automation

Dialer Integration

Vendor Capability Ratings

Average 79

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Also Featured in...

Conversation Intelligence

Score 9.1

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Sales Coaching

Score 8.4

View Gong in this category (opens in a new tab)

Sales Analytics

Score 8.4

View Gong in this category (opens in a new tab)

Gong Reviews

Mansi J.

Role: Sales Marketing
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2024

Bit complex but good product

Likeliness to Recommend

6 /10

What differentiates Gong from other similar products?

Real time inshights are really useful

What is your favorite aspect of this product?

Real time insights

What do you dislike most about this product?

Integration could be a challenge

What recommendations would you give to someone considering this product?

Practice and give it time

Pros

Efficient Service
Generous Negotitation
Unique Features
Effective Service

Cons

Inhibits Innovation

Daniel C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Tool for Product folks to Empathize with Customer

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

The power of conversation intelligence is amazing, it summarizes the call, easy to track keywords across the call and analyse the customer interaction is amazing Helps me and team empathize with customer based on relevant use case, Powerful filters help efficiently find the relevant calls to analyse

What is your favorite aspect of this product?

Search and filter across the calls is powerfull. also capability of organizing calls to folders make life easier

What do you dislike most about this product?

Option to tag and highlight specific points in a call recording would be helpful to finally make conclusions about a use case across calls

What recommendations would you give to someone considering this product?

Come up with more AI features to help product team to get insights from calls across organisation For eg 1. Biggest pain point of customer 2. Most demanded features 3. Customer emotion 4. Customer delight factors, moments snippets from the video highlighting the moment

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lauren F.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic product! Great for training !!

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Fantastic search function!

What is your favorite aspect of this product?

Easy to share calls, and transcribe

What do you dislike most about this product?

Expensive!

What recommendations would you give to someone considering this product?

Do it! Such a great product

Pros

Caring
Helps Innovate
Saves Time
Respectful

Gong

What is Gong?

Company Details

Need Assistance?

Gong Ratings

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Conversation Intelligence

Sales Coaching

Sales Analytics

Gong Reviews

Mansi J.

Bit complex but good product

Likeliness to Recommend

Pros

Cons

Daniel C.

Tool for Product folks to Empathize with Customer

Likeliness to Recommend

Pros

Lauren F.

Fantastic product! Great for training !!

Likeliness to Recommend

Pros

Feature Ratings

CRM Integration

Internal Sales Collaboration

Call Management

Pipeline Management

E-Mail Integration

Conversation Coaching

Next-Best-Action Recommendations

Omnichannel Campaign Management

Sales Analytics

Workflow Automation

Dialer Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation