Freshsales Logo Award Winner Product Badge
Freshsales Logo Award Winner Product Badge
Freshworks

Freshsales

Composite Score
8.1 /10
CX Score
8.3 /10
Freshsales
8.1 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


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Awards & Recognition

Freshsales won the following awards in the Sales Engagement Platforms category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

3% Negative
4% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Acts with Integrity

Feature Ratings

Average 88

Pipeline Management

91

Sales Analytics

90

CRM Integration

90

Internal Sales Collaboration

90

E-Mail Integration

88

Workflow Automation

87

E-Mail Campaign Management

86

Dialer Integration

85

Next-Best-Action Recommendations

84

Omnichannel Campaign Management

83

Conversation Coaching

82

Vendor Capability Ratings

Average 87

Ease of Implementation

90

Usability and Intuitiveness

88

Quality of Features

88

Ease of Data Integration

88

Breadth of Features

87

Product Strategy and Rate of Improvement

87

Ease of Customization

86

Vendor Support

85

Business Value Created

85

Availability and Quality of Training

85

Ease of IT Administration

84

Freshsales Reviews

Mohammad F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Likeliness to Recommend

7 /10

What differentiates Freshsales from other similar products?

It's got a great UI, awesome support, lots of information on the support section and it's simple to use

What is your favorite aspect of this product?

Workflow automation

What do you dislike most about this product?

Product limitations with Email account configuration, limitations on number of contacts under marketing automation and no deep integration with cookieless website analytics

What recommendations would you give to someone considering this product?

It's good for small and midsize businesses, extremely easy to use. But if you plan on having lots done under email marketing and automation then do check the limits under each plan and the scalibility options and pricing

Pros

  • Caring
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Brian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Freshsales met our expectations

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

The software's ease of use is fantastic, but what I enjoy best is how the Freshworks team has marketed Freshsales as a really refreshing sales CRM. The customer lifecycle management system (CRM) may be used from the initial contact with a potential client all the way through the sale of a product or service. Integrations for extending one's reach to potential customers. For the first stages of prospecting, they also provide the Sales Campaign functionality for tailored sales campaigns.

What is your favorite aspect of this product?

We are an organization that forms alliances with other companies, ranging from Postal Centers to Co-working spaces. We've been using Freshsales to manage our sales pipeline and monitor our sales team's performance for some time now. Freshsales is also used while communicating with a potential customer. In addition to conventional means of contact like email and telephones, it also supports more modern methods like instant messaging programs like WhatsApp. Furthermore, we generate reports, such as sales activity reports, with the help of Freshsales. Everything you need to aid your sales staff is included.

What do you dislike most about this product?

I can imagine most businesses and their teams benefiting from utilizing Freshsales, even though my own organization's demands are pretty straightforward in comparison to those of larger enterprises and other sectors. There is nothing I don't like about it, but there are many more functions I have no interest in using because my needs are so basic. The additional features are conveniently hidden from view so they won't get in the way if I ever decide I need them.

What recommendations would you give to someone considering this product?

In addition to its usefulness as a management tool, the service's low price, user-friendliness, and adaptability to different business needs make it a great option for any company. This is because the service enables you to provide your employees with a convenient, secure, and hassle-free way to do their jobs, which in turn strengthens your company's relationships with its employees and the loyalty of its customers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jes L.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

To put it simply, Freshsales is a fantastic CRM

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

We were able to acquire a clearer picture of how to achieve our sales quotas with the assistance of Freshsales. The executives have been able to get their work done faster, and the notes section contains all the information they need to successfully close the account.

What is your favorite aspect of this product?

When it comes to managing your business development leads, Freshsales is an excellent customer relationship management application. It can display a transactions pipeline for numerous industries at once. It's useful to keep track of the offers that are "hot," "warm," and "cool."

What do you dislike most about this product?

This is a customer relationship management system for the sales team. because of this, you cannot handle your orders, invoices, or reports. We have enough for a complete sales cycle.

What recommendations would you give to someone considering this product?

Phone and chat system in one convenient package. in order to centralize the management of all sales channels and the distribution of leads to sales managers. That makes it simple to implement and oversee your whole sales force.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

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