Freshworks

Freshsales

Composite Score

8.4 /10

CX Score

8.6 /10

31 Reviews Write a Review

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What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Sales Engagement Platforms category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

6 Top Rated Features

2022

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

3% Negative

4% Neutral

93% Positive

Pros

Enables Productivity
Unique Features
Effective Service
Acts with Integrity

Feature Ratings

Average 88

Pipeline Management

Sales Analytics

CRM Integration

Internal Sales Collaboration

E-Mail Integration

Workflow Automation

E-Mail Campaign Management

Dialer Integration

Next-Best-Action Recommendations

Omnichannel Campaign Management

Conversation Coaching

Vendor Capability Ratings

Average 86

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Also Featured in...

Customer Relationship Management - Small Business

Score 8.1

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Lead Management

Score 8.0

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Freshsales Reviews

FARHAAN S.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

"Freshworks CRM Review"

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

Interface is quite User friendly, so it is not difficult for a first time user. Right from Lead Management to Sales generation everything is done in a smooth pattern which is not the Case with other CRM Software

What is your favorite aspect of this product?

1) Lead generated through Omnichannel i.e Social Media, retail is managed effectively in Freshwork. 2) It is typically one of the best Software for sales Management, Marketing and data Management. 3) The Best aspects of Freshworks is freddy Artificial Intelligence that identifies that qualified leads that Can be Converted Easily.

What do you dislike most about this product?

As such there is not anything that can be disliked.

What recommendations would you give to someone considering this product?

Definitely one must go for Freshwork as its is the reknowed CRM in the Market offering quality Customer Customer service and Support.

Pros

Performance Enhancing
Efficient Service
Acts with Integrity
Helps Innovate

janice W.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Freshworks is the best option for your company.

Likeliness to Recommend

10 /10

What differentiates Freshsales from other similar products?

Technology, professional service provider, education, real estate, hospitality, healthcare, e-commerce, retail, consumer electronics, telecommunications, finance and accounting, insurance. CRM powered by artificial intelligence that allows you to better understand customers with the right information at the right time. The software includes sales force automation, marketing automation, chat and telephony all in one solution.

What is your favorite aspect of this product?

Integrates UI optimization, comfortable and intuitive. Solid API disposition. Storing valuable documentation of contact and potential customer data allows better planning of marketing campaigns. Organization of plans and tasks in precise calendars. Design of pipeline management models. Ability to integrate with third-party products and the cloud.

What do you dislike most about this product?

Freshworks is a software whose platform unfortunately does not have the integration to social networks that allows a quick sharing of information between users. It lacks customer segmentation that allows monitoring of supplier / customer interactions.

What recommendations would you give to someone considering this product?

Product of basic necessity if you want to survive in the violent and confusing digital markets. Freshworks with its yellow and circular logo, as a supplier offers me packages and tools that allow me to compete on equal terms with large companies without the risk of being defeated.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Efficient Service

Kellen W.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

My Experience With Freshworks CRM

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

Freshworks CRM is very resourceful and it is easily scalable. This is not common with competitors, unless you are paying more.

What is your favorite aspect of this product?

I like that the tool handles both CRM and also offer Sales Engagement Features While it my look complex, understanding and learning how to use the tool takes no time. Customizing, scaling, managing and deploying the tool is easy.

What do you dislike most about this product?

Freshworks CRM has been very helpful and I can barely list any cons.

What recommendations would you give to someone considering this product?

Freshworks CRM works excellently as a CRM solution and I highly recommend it. It also comes at a good price considering what other vendors are offering

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Freshsales

What is Freshsales?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Freshsales Ratings

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Customer Relationship Management - Small Business

Lead Management

Freshsales Reviews

FARHAAN S.

"Freshworks CRM Review"

Likeliness to Recommend

Pros

janice W.

Freshworks is the best option for your company.

Likeliness to Recommend

Pros

Kellen W.

My Experience With Freshworks CRM

Likeliness to Recommend

Pros

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Feature Ratings

Pipeline Management

Sales Analytics

CRM Integration

Internal Sales Collaboration

E-Mail Integration

Workflow Automation

E-Mail Campaign Management

Dialer Integration

Next-Best-Action Recommendations

Omnichannel Campaign Management

Conversation Coaching

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Ease of IT Administration