Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
88%
Conflict Resolution:
91%
Strategy & Innovation:
89%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

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2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Document Hosting

88

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Version Control

83

Editor Functions

83

Searchability

83

Metrics and Reporting

83

Publication Workflow

82

Indexing and Classification

80

Check Out Check in

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Business Value Created

84

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Rebecca S.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Great features!

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

The ease of use for document tracking and sharing.

What is your favorite aspect of this product?

Brings the whole team together in a way to track ideas and edits.

What do you dislike most about this product?

Sometimes getting a new person access seems cumbersome.

What recommendations would you give to someone considering this product?

Confluence is very user friendly. I would compare it to SharePoint, but you don't need the MS suite to use confluence.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marc M.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Fantastic program for documentation.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Its seamless integration with Jira sets it apart from competing solutions.

What is your favorite aspect of this product?

The user interface is straightforward and easy to use, and it offers possibilities to change themes and integrate with other Atlassian products, such as Jira.

What do you dislike most about this product?

I find the directory structure of Confluence to be the most annoying feature when it comes to listing down documents. In contrast to other documentation options, such as clickup, it is not well-organized and difficult to navigate.

What recommendations would you give to someone considering this product?

Because of its user-friendliness, daily quick results, and extensive personalization possibilities, I recommend this tool. Keeping tabs on and organizing updates is a breeze.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Saves Time

Prerna G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Very popular and works great with Jira

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

Since its from Atlassian which already has a Jira for issue tracking and project management and is very popular especially for engineering teams and since it has nice integration with Jira and engineering team has lot of documents(design documents, notes, knowledge articles) to manage, which requires good RTE(rich text editor) and also works a lot with Jira, so it works great for the software teams to manage their project documents.

What is your favorite aspect of this product?

In the document, you can easily collaborate also by commenting and resolving them, this is used by my team for the design document which goes through various edits based on the comments and suggestion by other team members.

What do you dislike most about this product?

Atlassian products search in general is not good, whether its searching for issues in Jira or searching for relevant document in Confluence, in jira, you can still use JQL and save it but Confluence is like a website and its full text search lots of time doesn't bring the fresh and relevant search results.

What recommendations would you give to someone considering this product?

if you are already using Jira than go for Confluence but if you are not using jira, have some comparison and ask other team members of other document management software and take their feedback before finalising anything as this is difficult to change later.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Saves Time
  • Includes Product Enhancements

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