Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
88%
Conflict Resolution:
91%
Strategy & Innovation:
89%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

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2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Document Hosting

88

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Version Control

83

Editor Functions

83

Searchability

83

Metrics and Reporting

83

Publication Workflow

82

Indexing and Classification

80

Check Out Check in

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Business Value Created

84

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Sunny H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Best tool for sharing information across the team

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

1. Ability to create & share information across the team. 2. Helps to organise similar design documents or information together.

What is your favorite aspect of this product?

Provides a platform to communicate on the share information to all the team members. The stakeholders can monitor & be notified of all the changes being made on the confluence pages.

What do you dislike most about this product?

1. Performance issues with Chrome or similar browser clients. 2. Constant email notifications about changes can be distracting; the option to mute them should be available

What recommendations would you give to someone considering this product?

1. With Confluence, we are making release notes for each production release. 2. Development teams discuss product designs with the stakeholders using Confluence.

Myra H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Confluence is great for document management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence has an excellent search feature. It also allows for very organized structure of documents, along with version history and access control features.

What is your favorite aspect of this product?

Confluence has excellent search to find any document accurately.

What do you dislike most about this product?

I dislike that Confluence does not have the best integration with other products such as Microsoft Teams.

What recommendations would you give to someone considering this product?

I would highly recommend Confluence for documentation of any kind. It is very versatile and easy to use.

Pritam D.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Great Tool For Resources And Knowledge Sharing

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence have lots of useful unique feature some of the unique features are, 1>Ability for all users to have public access to create their own content. 2>Single source for storing and accessing documents. 3>Permission manage is good feature to hide or show files. 4>Confluence also allows for many integrations such as Jira, Microsoft Teams, Lucid Chart, etc. 5>Using macros makes Confluence more interactive, useful and easier to display information. 6>It gives us lot of template while creating pages that is very useful. 7>All file formats like Ppt, Doc, Pdf are supported very well and can be previewed live without downloading.

What is your favorite aspect of this product?

Confluence useful for cross departmental collaboration of resources and knowledge sharing in organization. Some of the important features are, 1>Very Interactive interface which is very easy to use. 2>Version control is a required feature and Confluence does it well. 3>Searching the documents and content is efficient. 4>Automatic Email notifications of new updates in the Confluence. 5>Good permission control with self service capabilities. 6>Permission manage is good feature to hide or show files. 7>Lot of useful templates available for everything we needed. 8>All the content is secure stored and stored here with high security.

What do you dislike most about this product?

Confluence is a great Platform but some more feature and improvement can make it more better and effective in market. Some of the are like, 1> Importing feature can be improved so that word, pdf and excel files can be imported without losing formatting. 2> Drag and drop feature for creating forms can be done. 3> There is no way to export the documents to cloud storage solutions. 4> Better support required for collaborative editing of pages.

What recommendations would you give to someone considering this product?

I highly recommend Confluence to those who are a part of a fast-paced team and looking to collaborate. Just having the ability to get notifications about page updates, comments, and tags helps the team. Once Confluence is populated with all kinds of documentation, their search bar allows users to quickly and easily find any item they are looking for with just a keyword. Try before you buy. They have a free tier in cloud version so it's always best that you try it before you go for licensed version.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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