Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Effective Service
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Version Control

84

Searchability

83

Editor Functions

83

Metrics and Reporting

83

Publication Workflow

83

Indexing and Classification

81

Check Out Check in

81

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

84

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Data Integration

81

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Alex J.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

The best out there but pricey

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is the top document organizer out there

What is your favorite aspect of this product?

The ease of creating and customizing your documentation

What do you dislike most about this product?

The price can add up the more you use it

What recommendations would you give to someone considering this product?

It takes a little to get started, but is well worth it

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Zulfan H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Our technology and product bible

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It is the platform that is greatly familiar with our team, hence the change of vendor or solution will seem to be impossible

What is your favorite aspect of this product?

Features that are allowing our team to write in their own style,

What do you dislike most about this product?

Lack of licenses monitoring, once you buy 300 licenses, it should be sending you reminder if it is about to exceed

What recommendations would you give to someone considering this product?

Most company will probably be very familiar with this, and it is that way for many reasons, integration with Jira is one of the best thing

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Commodity Features
  • Charges for Enhancements

Kiran C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Easy to maintain the knowledge base articles and publish it to the specific required division

What is your favorite aspect of this product?

Privacy setting of the documents and Spaces

What do you dislike most about this product?

Everything is great about this production. No complaints

What recommendations would you give to someone considering this product?

every org need confluence to maintain the docs and articles. It does everything which is required.

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Client Friendly Policies

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