Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.3 /10
CX Score
9.5 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Task Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 89

List Tasks

91

Task Assignment

91

Task Reporting

90

Add Notes

89

Add Attachments

89

Due Dates

89

Task Status

89

Notifications

89

Task Categorization

89

Task Prioritization

88

Calendar View

88

Vendor Capability Ratings

Average 88

Business Value Created

92

Quality of Features

91

Breadth of Features

89

Product Strategy and Rate of Improvement

89

Ease of Implementation

89

Ease of IT Administration

88

Usability and Intuitiveness

88

Ease of Customization

88

Ease of Data Integration

86

Availability and Quality of Training

86

Vendor Support

84

Confluence Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2023

Ease to maintain all documents in Hierarchy Form

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Jimena G.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Powers Collaboration and Knowledge Management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Unlike other knowledge management tools such as Notion or Google Docs, Confluence stands out for its focus on teamwork and project management. While platforms like Notion offer a more flexible experience for individuals, Confluence specializes in corporate environments where effective collaboration and clear documentation are essential. Plus, being cloud-based, the platform can be accessed from anywhere, which is essential for distributed or remotely working teams. The ability to integrate Confluence with other work tools like Slack and Google Drive also makes it very accessible and useful on a day-to-day basis.

What is your favorite aspect of this product?

What fascinates me most about Confluence is its ability to bring teams together. It is not just a documentation tool, but a space where ideas can emerge, evolve, and be shared fluidly. Real-time editing, combined with the platform's rich functionality, creates a highly collaborative work environment that is hard to match. Its wide range of features, combined with the advantages it offers, make it a perfect solution for teams from all sectors.

What do you dislike most about this product?

I have nothing to say about this excellent platform, it gives us an excellent advantage that lies in its ability to centralize information and facilitate communication. This translates into increased transparency and efficiency in teamwork.

What recommendations would you give to someone considering this product?

Recommending Confluence is easy when you consider its positive impact on the organization. It not only serves as a repository of information, but also fosters a culture of collaboration and continuous learning. The ease of use and relatively short learning curve make it ideal for teams of all sizes, from startups to large corporations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Yousra A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Flexible, organized, and perfect for remote teams

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out with its ability to combine knowledge management and collaboration in a single, organized platform. Its focus on creating lasting knowledge, rather than just temporary chats or notifications, makes it a powerful tool for teams looking to document and build on ideas effectively.

What is your favorite aspect of this product?

The flexibility and ease of organizing information are my favorite aspects. It works well for different types of teams and projects, and the integration with other tools makes workflows seamless.

What do you dislike most about this product?

The search functionality can sometimes feel clunky, especially when trying to locate older content, and the pricing may be a bit high for smaller teams.

What recommendations would you give to someone considering this product?

Take the time to set up a clear structure for your spaces and pages—it will save time in the long run. Also, explore integrations with tools your team already uses to get the most out of it. It’s a great option if you value organization and long-term knowledge management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Caring

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