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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.3 /10
CX Score
9.5 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Task Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 89

List Tasks

91

Task Assignment

91

Task Reporting

90

Add Notes

89

Add Attachments

89

Due Dates

89

Task Status

89

Notifications

89

Task Categorization

89

Task Prioritization

88

Calendar View

88

Vendor Capability Ratings

Average 88

Business Value Created

92

Quality of Features

91

Breadth of Features

89

Product Strategy and Rate of Improvement

89

Ease of Implementation

89

Ease of IT Administration

88

Usability and Intuitiveness

88

Ease of Customization

88

Ease of Data Integration

86

Availability and Quality of Training

86

Vendor Support

84

Confluence Reviews

Omer N.

  • Role: Consultant
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

a must-have product

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Rich content management system makes it unique in the market

What is your favorite aspect of this product?

sharing knowledge, sharing documents, contributing

What do you dislike most about this product?

There is nothing about Confluence that I deslike

What recommendations would you give to someone considering this product?

I would definitely recommend

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kirolus G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Great product

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

the unlimited spaces Confluence offers us and the ability to create and organize as much content as our teams need to provide a flexible and scalable solution for knowledge management with a powerful search and the hierarchical system making it easy to navigate and locate relevant information. The integration with other Atlassian suite of products, Confluence seamlessly integrates with other tools like Jira, providing a comprehensive solution for project management and collaboration.

What is your favorite aspect of this product?

The comprehensive suite of services that are linked to confluence like Jira and the integrations available to allow for seamless workflows and collaboration.

What do you dislike most about this product?

Sometimes some functions aren't as intuitive as we would like, and creates the need for workarounds. Although this is generally a minor and minimal occurrence.

What recommendations would you give to someone considering this product?

Atlassian in general is excellent if you are using the full product suite, which I would highly recommend using confluence with other products in the suite like Jira for maximum output and efficiency in your organisation!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Willis P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

Easy to use, great knowledge base

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

How easy is to create wiki pages and share to the team

What is your favorite aspect of this product?

Document versioning and collaboration between team members is my favorite aspect of this product

What do you dislike most about this product?

Searching and indexing features are limited which drives to dedicate extra effort to find the desired documentation

What recommendations would you give to someone considering this product?

If you're looking for a product to facilitate the knowledge transfer between team members and improve the onboarding of new team members in an effective way this is by far the best tool to achieve that.

Pros

  • Trustworthy
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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