Atlassian

Confluence

Composite Score

9.2 /10

CX Score

9.5 /10

83 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Task Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Service Experience

2023

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Helps Innovate
Continually Improving Product
Respectful

Feature Ratings

Average 88

Task Reporting

List Tasks

Task Assignment

Add Attachments

Add Notes

Task Status

Task Categorization

Task Prioritization

Dependencies

Notifications

Due Dates

Vendor Capability Ratings

Average 88

Business Value Created

Quality of Features

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.7

View Confluence in this category (opens in a new tab)

Confluence Reviews

Kirolus G.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Great product

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

the unlimited spaces Confluence offers us and the ability to create and organize as much content as our teams need to provide a flexible and scalable solution for knowledge management with a powerful search and the hierarchical system making it easy to navigate and locate relevant information. The integration with other Atlassian suite of products, Confluence seamlessly integrates with other tools like Jira, providing a comprehensive solution for project management and collaboration.

What is your favorite aspect of this product?

The comprehensive suite of services that are linked to confluence like Jira and the integrations available to allow for seamless workflows and collaboration.

What do you dislike most about this product?

Sometimes some functions aren't as intuitive as we would like, and creates the need for workarounds. Although this is generally a minor and minimal occurrence.

What recommendations would you give to someone considering this product?

Atlassian in general is excellent if you are using the full product suite, which I would highly recommend using confluence with other products in the suite like Jira for maximum output and efficiency in your organisation!

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Willis P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Easy to use, great knowledge base

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

How easy is to create wiki pages and share to the team

What is your favorite aspect of this product?

Document versioning and collaboration between team members is my favorite aspect of this product

What do you dislike most about this product?

Searching and indexing features are limited which drives to dedicate extra effort to find the desired documentation

What recommendations would you give to someone considering this product?

If you're looking for a product to facilitate the knowledge transfer between team members and improve the onboarding of new team members in an effective way this is by far the best tool to achieve that.

Pros

Trustworthy
Helps Innovate
Continually Improving Product
Reliable

Harry M.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Outstanding Project Management Tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Compared to its competition the tool shines in enhancing how the project management and document sharing happens. Its an easy to use fro all the ends. With the tool you are able to know the status of a project in the background.

What is your favorite aspect of this product?

The ease of use and integration. The tool is also easy to customize.

What do you dislike most about this product?

Every feature of the tool just works fine.

What recommendations would you give to someone considering this product?

Highly recommend the tool to any organization that carries project and document management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Confluence Ratings

92 Likeliness to Recommend

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

List Tasks Display outstanding tasks

Task Assignment Ability to see task assignee

Add Attachments Ability to add attachments for tasks

Add Notes Ability to add free form notes to tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Dependencies Ability to add dependencies to other tasks

Notifications Tool alerts business of an application generated event.

Due Dates Ability to track due dates of tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Document Management

Knowledge Management

Confluence Reviews

Kirolus G.

Great product

Likeliness to Recommend

Pros

Willis P.

Easy to use, great knowledge base

Likeliness to Recommend

Pros

Harry M.

Outstanding Project Management Tool

Likeliness to Recommend

Pros

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Feature Ratings

Task Reporting

List Tasks

Task Assignment

Add Attachments

Add Notes

Task Status

Task Categorization

Task Prioritization

Dependencies

Notifications

Due Dates

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support